At a Glance
- Tasks: Provide hands-on IT support to colleagues in the office and remotely.
- Company: Join Onecom, a diverse and innovative tech company in Whiteley.
- Benefits: Enjoy 25 days holiday, flexible hours, and access to mental health support.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Kickstart your IT career while making a real difference for your team.
- Qualifications: Experience in IT support and familiarity with Microsoft technologies.
The predicted salary is between 26000 - 28000 £ per year.
Location: Whiteley, Hampshire
Contract: Full Time, Permanent
Salary: £26,000 - £28,000 per year
About the role:
We're looking for an enthusiastic and customer-focused IT Support Engineer to join our Technical Operations team in Whiteley. This is a hands‑on role providing face‑to‑face support to colleagues across our Whiteley office, alongside remote support for employees working from home and other Onecom locations. You'll play a key part in ensuring our people have the tools, technology, and support they need to work effectively every day. This role offers an excellent opportunity for someone with IT support experience, or an individual at the early stages of their IT career, looking to develop their skills across end‑user support, device management, Microsoft technologies, and workplace IT operations.
What makes you a great fit:
- Customer‑Focused: You enjoy helping people and are committed to delivering an excellent support experience.
- Technical Problem Solver: You can diagnose and resolve hardware, software, and user issues efficiently.
- Clear Communicator: You can explain technical concepts and solutions clearly to non‑technical users.
- Organised & Detail‑Oriented: You maintain accurate records, manage multiple priorities, and ensure tasks are completed thoroughly.
- Proactive Team Player: You work well independently and collaboratively, taking ownership of issues while supporting the wider team.
- IT Support Experience: You have experience providing IT support through work, apprenticeships, placements, or education.
- Microsoft Technology Knowledge: You are familiar with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
- Networking Fundamentals: You understand basic networking concepts including Wi‑Fi, LAN, VPN, and IP addressing.
Key responsibilities:
- Act as the primary on-site IT support contact for the Whiteley office.
- Provide responsive support to colleagues both in person and remotely.
- Build, configure, and deploy laptops and desktops for new starters and replacement devices.
- Support onboarding and offboarding processes, including equipment allocation and recovery.
- Maintain accurate IT asset records and equipment inventories.
- Manage IT stock levels and coordinate equipment ordering when required.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Assist with user account administration, MFA setup, and access requests.
- Ensure devices remain secure, compliant, and fully patched.
- Support meeting room technology, printers, and shared office IT equipment.
- Log, update, and manage tickets within the IT support system.
- Maintain support documentation and user guides.
- Assist with hardware refreshes, office moves, and wider IT projects as required.
Our dream candidate:
- Experience with Microsoft Intune
- Knowledge of Windows Autopilot
- Familiarity with Microsoft Entra ID (Azure AD)
- Experience working with Active Directory
- Understanding of IT Asset Management
- Knowledge of Device Lifecycle Management
- Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent
Perks for Our People:
- Holidays: 25 days annual leave + bank holidays, with buy/sell options
- Other Leave: Birthday day off, 12 paid flexible hours, and a Volunteer Day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, plus discounts on technology
- Development: Access to our In‑House Training Academy
- Wellbeing: 24/7 mental health support, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, and financial wellbeing support
Everyone belongs at Onecom. We believe diverse teams bring fresh perspectives, better ideas, and greater innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.
IT Support Engineer in Fareham employer: ONECOM LTD
Onecom is an exceptional employer that fosters a vibrant and supportive work culture in Whiteley, where Sales Executives can thrive. With generous benefits such as 25 days of holiday, a unique Ibiza holiday incentive, and a strong focus on employee development through our In-House Training Academy, we empower our team to achieve their personal and professional goals while celebrating success together. Join us for a rewarding career where your contributions are recognised and valued, and enjoy a range of perks designed to enhance your wellbeing and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Fareham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ONECOM LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ONECOM LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ONECOM LTD!
✨Direct Apply to ONECOM LTD
Let's not forget to apply directly through the ONECOM LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Fareham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ONECOM LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ONECOM LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ONECOM LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
