At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel and excellent career growth potential.
- Why this job: Shape the future of care delivery while making a real impact in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centered care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and on-boarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
We are looking for a commercially aware, people-focused leader with:
- Proven experience in a complex care or home-care management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager - Complex Care- Sussex - 02/06/2026 employer: OneCall24 Limited
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and development of its employees, offering a collaborative and values-driven work culture. As an Operations Manager in Sussex, you will have the opportunity to lead impactful service delivery while benefiting from continuous professional growth and a commitment to clinical excellence. With a focus on operational excellence and employee engagement, OneCall24 Healthcare provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Complex Care- Sussex - 02/06/2026
✨Network Like a Pro
Get out there and connect with people in the healthcare sector! Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Interview
Prepare for your interview by researching OneCall24 Healthcare and understanding their values and goals. Think about how your experience aligns with the role of Operations Manager and be ready to share specific examples. We want to see your passion for delivering high-quality care shine through!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation for the opportunity and reiterate your interest in the position. We love seeing candidates who are proactive and enthusiastic about joining our team.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance of landing that Operations Manager role. It shows us you’re serious about joining OneCall24 Healthcare and helps streamline the process. Plus, we’re always on the lookout for talent like yours!
We think you need these skills to ace Operations Manager - Complex Care- Sussex - 02/06/2026
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in complex care. Share specific examples of your leadership style and how you've driven operational excellence in the past.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of CQC regulations. We love candidates who can demonstrate their knowledge and experience in maintaining high standards of care.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OneCall24 Healthcare!
How to prepare for a job interview at OneCall24 Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of complex care and the CQC regulations. Brush up on your knowledge about operational KPIs and how they relate to financial performance. This will show that you’re not just familiar with the role, but that you’re genuinely passionate about delivering high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed team members, and be ready to discuss your approach to performance management. Highlighting your people-focused leadership style will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios related to risk management and operational challenges. Think through how you would handle issues like staff retention or compliance failures. This will showcase your analytical skills and proactive approach to problem-solving.
✨Engage with Stakeholders
Discuss your experience in building relationships with clients, funders, and other stakeholders. Prepare to share specific examples of how you’ve collaborated with different teams to achieve service delivery goals. This will highlight your strong communication skills and ability to work in a collaborative environment.
