At a Glance
- Tasks: Lead operations in complex care, ensuring quality and compliance while managing a dedicated team.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation committed to clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to shape service delivery.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in complex care management and strong leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and on-boarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
We are looking for a commercially aware, people-focused leader with:
- Proven experience in a complex care or home-care management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager - Complex Care- Derbyshire - 02/06/2026 employer: OneCall24 Limited
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and development of its employees, offering a collaborative and values-driven work culture. As an Operations Manager in Complex Care, you will have the opportunity to lead impactful service delivery while benefiting from extensive training and growth opportunities within a forward-thinking organisation. Located in Derbyshire, this role not only allows for meaningful contributions to client care but also fosters professional advancement in a supportive environment focused on clinical excellence.
