At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Shape service delivery and make a real difference in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Location: Cambridgeshire
About the Role
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and on-boarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- Proven experience in a complex care or home-care management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager - Complex Care- Cambridgeshire - 02/06/2026 employer: OneCall24 Limited
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and a collaborative work culture, you will have the opportunity to lead impactful service delivery while benefiting from extensive training and development programmes. Located in Cambridgeshire, this role offers a dynamic environment where your contributions directly enhance the quality of care provided to clients, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Complex Care- Cambridgeshire - 02/06/2026
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in complex care. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare thoroughly. Understand their values, mission, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, managed KPIs, and improved service quality in previous roles. This will demonstrate that you’re the right fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager - Complex Care- Cambridgeshire - 02/06/2026
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in complex care. Share specific examples of how you've driven operational excellence in the past, as this will resonate with us.
Showcase Your Leadership Style:We’re keen on understanding your leadership style. In your application, mention how you’ve developed teams and managed performance. This will help us see how you can lead our Community Care Leads effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at OneCall24 Healthcare.
How to prepare for a job interview at OneCall24 Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of complex care and the CQC regulations. Brush up on your knowledge about operational KPIs and how they relate to financial performance. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed staff, and be ready to discuss your approach to performance management. This is crucial for demonstrating your fit for the leadership aspect of the role.
✨Be Ready to Discuss Challenges
Anticipate questions about how you would handle operational risks or challenges in service delivery. Have a few scenarios in mind where you identified a problem, implemented a solution, and achieved positive results. This will highlight your problem-solving skills and proactive nature.
✨Engage with Stakeholders
Since building relationships is key, think about how you’ve engaged with clients and stakeholders in previous roles. Be prepared to discuss your strategies for maintaining strong relationships and how you’ve collaborated with different teams to achieve common goals.
