At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Shape service delivery and make a real difference in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- We are looking for a commercially aware, people-focused leader with proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Lincolnshire employer: OneCall24 Healthcare
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and a collaborative work culture, you will have the opportunity to lead impactful service delivery while benefiting from extensive training and development programmes. Located in Lincolnshire, this role offers the chance to make a meaningful difference in the lives of those in need, all within a supportive and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in complex care. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission of delivering high-quality, person-centred care.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams, managed budgets, and improved service quality in previous roles. This will demonstrate your fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience in complex care and any achievements related to KPIs and compliance standards.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and built strong relationships in previous roles.
Showcase Your Understanding of CQC Regulations:Since compliance is key in this role, demonstrate your knowledge of CQC regulations in your application. Mention any relevant experiences where you ensured compliance and improved service quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at OneCall24 Healthcare
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the Operations Manager role. Be ready to discuss how you've successfully met or exceeded these in your previous positions, especially in complex care settings.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and experience in developing teams. Think about specific situations where you coached a team member or improved team performance, as this will resonate well with the interviewers.
✨Understand CQC Regulations
Brush up on your knowledge of CQC regulations and compliance frameworks. Be prepared to discuss how you've ensured compliance in past roles and how you would approach maintaining high standards in this new position.
✨Demonstrate Relationship-Building Abilities
Think of instances where you've built strong relationships with clients, stakeholders, or team members. Highlight your communication skills and how they’ve helped you engage effectively with various parties in your previous roles.
