At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Extensive travel across England and opportunities for professional growth.
- Why this job: Shape the future of care delivery while making a real impact in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- Proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Devon employer: OneCall24 Healthcare
OneCall24 Healthcare is an exceptional employer, offering a dynamic and supportive work culture that prioritises clinical excellence and continuous improvement. As an Operations Manager in Devon, you will have the opportunity to lead a dedicated team, drive meaningful change in complex care services, and enjoy extensive professional growth within a forward-thinking organisation. With a focus on employee development and a commitment to delivering high-quality, person-centred care, OneCall24 Healthcare stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about complex care. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare and understanding their values. We want to see how you align with our mission of delivering high-quality, person-centred care, so be ready to share your thoughts on that!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully led teams or improved service delivery. We love hearing about your experiences that demonstrate your ability to drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Operations Manager role. Highlight your leadership experience in complex care and any relevant KPIs you've achieved.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for delivering high-quality care and how your background aligns with our mission at OneCall24 Healthcare.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven operational excellence and improved service quality in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at OneCall24 Healthcare
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the Operations Manager role. Be ready to discuss how you've successfully met or exceeded these in your previous positions, especially in terms of financial performance and service quality.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and experience in developing teams. Think about specific situations where you coached team members or improved performance, as this will resonate well with the interviewers.
✨Understand CQC Regulations
Brush up on your knowledge of CQC regulations and compliance frameworks. Be prepared to discuss how you've ensured compliance in past roles and how you would approach risk management in this new position.
✨Build Relationships
Think about your approach to stakeholder engagement. Have examples ready that demonstrate your ability to build strong relationships with clients, funders, and other stakeholders, as this is crucial for success in the role.
