At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Shape the future of care delivery while making a real impact in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- Proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Essex employer: OneCall24 Healthcare
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and a collaborative work culture, you will have the opportunity to lead impactful service delivery while benefiting from continuous improvement initiatives and a supportive team environment. Located in Essex, this role offers the chance to make a meaningful difference in complex care, all while being part of a forward-thinking organisation committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about complex care. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare and understanding their values. Show us how your experience aligns with their mission to deliver high-quality, person-centred care.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven operational excellence and managed teams effectively. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in complex care. Share specific examples of how you've driven operational excellence in the past.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you've developed teams in previous roles. We’re keen to see how you can inspire and manage Community Care Leads effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OneCall24 Healthcare
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description. Be ready to discuss how you've successfully met similar KPIs in your previous roles, especially around financial performance and service quality.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership style and experience in managing teams. Think about specific situations where you coached or developed team members, and be ready to share these stories during the interview.
✨Understand CQC Regulations
Brush up on your knowledge of CQC regulations and compliance frameworks. Be prepared to discuss how you've ensured compliance in past roles and how you would approach this in the new position.
✨Showcase Relationship-Building Abilities
Think of instances where you've built strong relationships with clients, stakeholders, or team members. Highlight your communication skills and how they have contributed to successful outcomes in your previous roles.
