At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Make a real impact in healthcare while shaping service delivery and driving improvement.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including Time to Mobilise, Gross Profit, staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- Proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Bedford employer: OneCall24 Healthcare
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and continuous improvement, you will thrive in a collaborative environment where your leadership can truly make a difference in delivering high-quality care. Located in Bedford, this role offers the unique opportunity to lead a dedicated team while enjoying the benefits of a forward-thinking organisation committed to operational excellence and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare thoroughly. Understand their values, recent projects, and challenges in the complex care environment. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, improved service quality, or managed compliance in previous roles. We want to see your results-driven approach!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Operations Manager – Complex Care required in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading in a complex care environment. Share specific examples of how you've driven operational excellence in the past.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you've developed teams in previous roles. We’re keen on seeing how you can inspire and manage Community Care Leads effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OneCall24 Healthcare
✨Know Your Stuff
Make sure you’re well-versed in the specifics of complex care and the CQC regulations. Brush up on your knowledge about operational KPIs and how they relate to financial performance. This will show that you’re not just familiar with the role, but that you’re genuinely passionate about delivering high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed team members, and be ready to discuss your approach to performance management. This is crucial for demonstrating that you can lead Community Care Leads effectively.
✨Be Ready to Discuss Challenges
Anticipate questions about how you would handle operational risks and compliance issues. Have a few scenarios in mind where you identified a problem, implemented a solution, and achieved positive results. This will highlight your analytical and problem-solving skills.
✨Engage with Stakeholders
Since building relationships is key in this role, think about how you’ve engaged with clients, funders, and other stakeholders in previous positions. Be prepared to share specific strategies you used to foster collaboration and ensure satisfaction, as this will demonstrate your ability to maintain strong partnerships.
