At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Shape the future of care delivery while making a real impact in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- We are looking for a commercially aware, people-focused leader with proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Staffordshire employer: OneCall24 Healthcare Limited
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and a collaborative work culture, staff are empowered to lead and innovate in their roles, ensuring high-quality care delivery. The company offers extensive training opportunities, competitive benefits, and the chance to make a meaningful impact in the lives of clients across Staffordshire and beyond.
Contact Details:
OneCall24 Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Staffordshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission of delivering high-quality, person-centred care.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams, managed budgets, and improved service quality in previous roles. This will demonstrate your fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Staffordshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience in complex care and any relevant KPIs you've achieved. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about complex care and how your background makes you the perfect fit for our team. Be sure to mention your understanding of CQC regulations and your approach to team development.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet financial targets and improve service quality. Numbers speak volumes, so include any metrics that showcase your success in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity with OneCall24 Healthcare!
How to prepare for a job interview at OneCall24 Healthcare Limited
✨Know Your Stuff
Make sure you’re well-versed in the specifics of complex care and the CQC regulations. Brush up on your knowledge about operational KPIs and how they relate to financial performance. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached or developed team members, and be ready to discuss how you’ve driven performance and engagement. This is key for a role that involves leading Community Care Leads.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and your approach to risk management. This will help illustrate your proactive and results-driven leadership style.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the company culture and their expectations. This shows that you’re genuinely interested in the role and helps establish a connection.
