At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with extensive travel across England and excellent career growth potential.
- Why this job: Shape the future of care delivery while making a real impact in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- Proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Lincolnshire employer: OneCall24 Healthcare Limited
OneCall24 Healthcare is an exceptional employer, offering a dynamic and supportive work environment in Lincolnshire for those passionate about delivering high-quality complex care. With a strong focus on employee development, collaborative values, and the opportunity to lead impactful service delivery, you will thrive in a culture that prioritises clinical excellence and continuous improvement. Join us to make a meaningful difference while enjoying the benefits of a growing organisation that values your contributions.
Contact Details:
OneCall24 Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven operational excellence in previous roles. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager – Complex Care required in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Operations Manager role. Highlight your leadership experience in complex care and any relevant KPIs you've achieved.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share your passion for delivering high-quality care and how your background aligns with our values at OneCall24 Healthcare.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven operational excellence and improved service quality in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with OneCall24 Healthcare!
How to prepare for a job interview at OneCall24 Healthcare Limited
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the role, such as Time to Mobilise and Gross Profit. Be ready to discuss how you've successfully met similar targets in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and experience in developing teams. Think about specific situations where you coached or managed a team to achieve operational excellence.
✨Understand CQC Regulations
Brush up on your knowledge of CQC regulations and compliance frameworks. Be prepared to discuss how you've ensured compliance in past roles and how you would approach it in this position.
✨Build Relationships
Think about how you've built strong relationships with clients and stakeholders in the past. Be ready to share strategies you've used to engage and maintain these relationships effectively.
