At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, career growth, and the chance to shape service delivery.
- Other info: Willingness to travel extensively across England is essential.
- Why this job: Make a real impact in healthcare while leading a dedicated team.
- Qualifications: Experience in complex care management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision‑making.
About You
- Proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship‑building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem‑solving skills.
- A proactive, resilient, and results‑driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward‑thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values‑driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Devon employer: OneCall24 Healthcare Limited
OneCall24 Healthcare is an exceptional employer, offering a dynamic and supportive work environment in Devon for those passionate about delivering high-quality complex care. With a strong focus on employee development, collaborative values, and the opportunity to lead impactful service delivery, you will thrive in a culture that prioritises clinical excellence and continuous improvement. Join us to make a meaningful difference while enjoying the benefits of a forward-thinking organisation committed to your professional growth.
Contact Details:
OneCall24 Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare thoroughly. Understand their values, recent projects, and challenges in the complex care space. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, managed KPIs, and improved service quality in previous roles. We want to see your results-driven approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading in a complex care environment. Share specific examples of your leadership style and how you've driven operational excellence in the past.
Showcase Your Compliance Knowledge:Since compliance with CQC regulations is key, make sure to mention your understanding of these standards. We love candidates who can demonstrate their knowledge and experience in maintaining high-quality care services.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OneCall24 Healthcare!
How to prepare for a job interview at OneCall24 Healthcare Limited
✨Know Your Complex Care Inside Out
Make sure you understand the ins and outs of complex care services. Brush up on CQC regulations and compliance frameworks, as these will likely come up in conversation. Being able to discuss how you've successfully managed similar operations will show your expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've developed teams in the past. Think about specific situations where you’ve coached Community Care Leads or improved team performance. This will demonstrate your ability to lead effectively in a challenging environment.
✨Be Ready to Discuss KPIs and Financial Performance
Since this role focuses heavily on operational KPIs and financial targets, be prepared to talk about how you've met or exceeded these in previous roles. Bring data or reports if possible to back up your claims, as this will show you're results-driven and analytical.
✨Demonstrate Your Relationship-Building Skills
Think of examples where you've built strong relationships with clients, stakeholders, or funders. This is crucial for the role, so be ready to discuss how you maintain these connections and ensure client satisfaction. A personable approach can really set you apart!
