At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Willingness to travel extensively across England is required.
- Why this job: Shape service delivery and make a real difference in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- We are looking for a commercially aware, people-focused leader with proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Bedfordshire employer: OneCall24 Healthcare Limited
OneCall24 Healthcare is an exceptional employer, offering a dynamic and supportive work culture that prioritises clinical excellence and continuous improvement. As an Operations Manager in Bedfordshire, you will have the opportunity to lead a dedicated team, drive operational success, and influence service delivery in a growing organisation committed to high-quality care. With a focus on employee development and a collaborative environment, OneCall24 Healthcare provides a rewarding career path for those passionate about making a difference in complex care.
Contact Details:
OneCall24 Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Bedfordshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare thoroughly. Understand their values, recent projects, and challenges in the complex care space. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, improved service delivery, or managed compliance in previous roles. We want to see your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Bedfordshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading in complex care and how you can drive operational excellence. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills:In your application, emphasise your leadership experience. Talk about how you've developed teams and driven performance in previous roles. We’re keen to see how you can lead our Community Care Leads to success!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OneCall24 Healthcare Limited
✨Know Your Complex Care Inside Out
Make sure you brush up on your knowledge of complex care services and the specific challenges they face. Understand the key performance indicators (KPIs) mentioned in the job description, like Time to Mobilise and CQC ratings, so you can discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and experience in developing teams. Think about times when you've coached Community Care Leads or improved team performance. Be ready to discuss how you foster a positive work environment and drive operational excellence.
✨Demonstrate Financial Acumen
Since financial performance is crucial for this role, come prepared with examples of how you've managed budgets, controlled costs, and achieved financial targets in previous positions. This will show that you understand the business side of operations management.
✨Engage with Stakeholders
Be ready to talk about your experience in building relationships with clients, funders, and other stakeholders. Prepare to discuss how you've collaborated with different teams, such as clinical and HR, to ensure aligned service delivery and enhance client satisfaction.
