At a Glance
- Tasks: Lead operations in complex care, ensuring high-quality service and team development.
- Company: Join OneCall24 Healthcare, a forward-thinking organisation focused on clinical excellence.
- Benefits: Competitive salary, travel opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and influence.
- Why this job: Shape service delivery and make a real difference in people's lives.
- Qualifications: Experience in complex care management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
OneCall24 Healthcare is seeking an experienced and driven Operations Manager within a Complex Care environment to lead the delivery of safe, high quality, person centred care across designated territories. This role is pivotal in driving operational excellence, regulatory compliance standards, and financial performance, while leading and developing a team of Community Care Leads. You will play a key role in ensuring service quality, client satisfaction, and sustainable business growth. The successful candidate will need to be able and willing to travel extensively across England, hold a valid driving licence and have access to a car, and be comfortable staying away from home for extended periods.
Key Responsibilities
- Lead and oversee the day-to-day operations of complex care services.
- Deliver against key operational KPIs including: Time to Mobilise, Gross Profit, Staff and client retention, Quality Assurance and CQC ratings.
- Provide strong leadership, coaching, and performance management to Community Care Leads.
- Drive financial performance, cost control, and budget management.
- Ensure compliance with CQC regulations and internal quality standards.
- Lead risk management, maintaining risk registers and implementing mitigation plans.
- Oversee efficient mobilisation and onboarding of new care packages.
- Build and maintain strong relationships with clients, funders, and stakeholders.
- Collaborate with clinical, HR, finance, and operational teams to ensure aligned delivery.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Produce and analyse performance reports to support strategic decision-making.
About You
- We are looking for a commercially aware, people-focused leader with proven experience in a complex care or homecare management role.
- Strong operational leadership and team development experience.
- A track record of delivering against KPIs, financial targets, and service performance metrics.
- Solid understanding of CQC regulations and compliance frameworks.
- Experience in mobilisation of new packages and service growth.
- Strong stakeholder engagement and relationship-building skills.
- Ability to identify, manage, and mitigate operational risks.
- Excellent communication, analytical, and problem-solving skills.
- A proactive, resilient, and results-driven leadership style.
- Willingness to travel across regions as required.
Why Join OneCall24 Healthcare?
- Be part of a growing, forward-thinking organisation.
- Opportunity to lead, influence, and shape service delivery.
- Work within a collaborative, values-driven environment focused on clinical excellence and continuous improvement.
Operations Manager – Complex Care required in Bedford employer: OneCall24 Healthcare Limited
OneCall24 Healthcare is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on clinical excellence and a collaborative work culture, you will have the opportunity to lead and influence service delivery in a dynamic environment. The role of Operations Manager in Bedford offers extensive travel opportunities across England, allowing you to make a meaningful impact while enjoying the benefits of working within a forward-thinking organisation committed to continuous improvement.
Contact Details:
OneCall24 Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Complex Care required in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching OneCall24 Healthcare thoroughly. Understand their values, mission, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, managed KPIs, and improved service quality in previous roles. This will demonstrate your fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at OneCall24 Healthcare.
We think you need these skills to ace Operations Manager – Complex Care required in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in complex care and any relevant KPIs you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in complex care. Share specific examples of how you've driven operational excellence in the past.
Showcase Your Leadership Style:We’re keen on understanding your leadership approach. In your application, mention how you’ve developed teams and managed performance. We love a proactive and people-focused leader!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OneCall24 Healthcare Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of complex care services and CQC regulations. Familiarise yourself with the key operational KPIs mentioned in the job description, like Time to Mobilise and Gross Profit. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or developed team members, managed performance, or drove financial results. Be ready to discuss how you can bring that experience to the Community Care Leads at OneCall24 Healthcare.
✨Demonstrate Problem-Solving Abilities
Think of a few challenges you've faced in previous roles, especially related to risk management or compliance. Be prepared to explain how you identified the issues, what steps you took to mitigate them, and the outcomes. This will highlight your analytical skills and proactive approach.
✨Engage with Stakeholders
Since building relationships is key in this role, come prepared with examples of how you've successfully engaged with clients, funders, or other stakeholders. Discuss your communication style and how you ensure alignment across different teams. This will show that you can effectively collaborate and drive service quality.
