Service Manager - Lead Complex Care & Team Excellence

Service Manager - Lead Complex Care & Team Excellence

Full-Time 50000 - 50000 £ / year (est.) No working from home possible
OneCall 24

At a Glance

  • Tasks: Lead daily operations of our care service and coordinate care teams across Bedfordshire.
  • Company: Join OneCall 24, a dedicated provider of high-quality care services.
  • Benefits: Competitive salary, travel opportunities, and a supportive work environment.
  • Other info: Opportunity for career growth and building lasting relationships with clients and families.
  • Why this job: Make a real difference in people's lives while leading a passionate team.
  • Qualifications: Strong people management skills and safeguarding knowledge required.

The predicted salary is between 50000 - 50000 £ per year.

One Call 24 is seeking a Service Manager to lead day-to-day operations for our care service in Bedfordshire, with travel across the area.

You will ensure compliant, person-centred, high-quality support while coordinating care teams and liaising with clinical leads.

The role requires strong people management, safeguarding knowledge, and the ability to build lasting relationships with staff, clients, and families.

A valid UK driving license is essential.

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OneCall 24

Contact Details:

OneCall 24 Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Manager - Lead Complex Care & Team Excellence

Join HR Networks

Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!

Make Your Presence Known

Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at OneCall 24!

Leverage Your University Connections

If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.

Showcase Your HR Passion

Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at OneCall 24.

We think you need these skills to ace Service Manager - Lead Complex Care & Team Excellence

People Management
Safeguarding Knowledge
Relationship Building
Person-Centred Care
Operational Management
Team Coordination
Communication Skills

Some tips for your application 🫡

Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at OneCall 24. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.

Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to OneCall 24 and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.

Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at OneCall 24. List them prominently on your CV to catch the hiring manager's eye.

Align with Company Culture:Make sure your application speaks to OneCall 24's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.

How to prepare for a job interview at OneCall 24

Brush Up on HR Best Practices

As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with OneCall 24.

Know Your Recruitment Tools

Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!

Highlight Your People Skills

A full-time HR role at OneCall 24 will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.

Stay Current with HR Trends

Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact OneCall 24 and how you would contribute to adapting HR strategies.