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For Companies At a Glance
- Tasks: Manage customer relationships and expand product usage within military planning.
- Company: Onebrief revolutionises military workflows with AI-enhanced software for smarter decision-making.
- Benefits: Enjoy a dynamic work environment, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven team that values user engagement and innovation in military operations.
- Qualifications: Top Secret clearance required; experience in military operational planning and customer support essential.
- Other info: Work in-person at Shaw AFB and collaborate with a diverse team of veterans and tech experts.
The predicted salary is between 48000 - 72000 £ per year.
Partner Engagement Manager, AFCENT/ARCENT
Join to apply for the Partner Engagement Manager, AFCENT/ARCENT role at Onebrief
Required: Top Secret clearance with eligibility for SCI.
In person in Shaw, AFB.
About Us
Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide.
Founded in 2019 by a group of experienced planners, today, Onebrief’s workforce of 120+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief’s growth is exemplary, having raised $53M+ and counting from leading venture investors.
Your mission
As a Partner Engagement Manager, you will:
- Own the entire customer relationship, from users up to Generals.
- Rapidly expand product usage until 100% of G-35 and G-5 plans are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
- Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
- Instill the Onebrief brand image.
- Enable our expansion to Allies and Partners.
- Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.
Additional Responsibilities
- Lead or support exercises.
- Use your observations of our users to recommend product improvements.
- Provide face-to-face and remote customer support.
- Develop an understanding of customer social dynamics in order to support renewals and future sales.
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
To succeed, you’ll need:
- A mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?
- Technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
About You
- You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
- You deeply understand large military headquarters and want to apply that within AFCENT and ARCENT.
- You pay attention to detail. People rely on you.
- You can get things from large government organizations.
- You have technical skill.
- You work well with customers.
- You’re intense about our mission.
- You’re ambitious.
- You hold a current Top Secret clearance with eligibility for SCI.
Qualifications
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
- Advanced military education: Command and Staff, Advanced Military Studies.
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
- Experience in customer support, both face-to-face and remote.
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- You are a true Onebriefer:
- You are obsessed with creating value for real users.
- You are ambitious, scrappy, and a creative problem-solver.
- You learn quickly, work iteratively, and naturally seek collaboration.
- You approach your work with integrity, intellectual honesty, and a low ego.
- You communicate frankly, clearly, and succinctly.
- You thrive as a self-starter, embracing autonomy and ambiguity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development
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Partner Engagement Manager, AFCENT/ARCENT employer: Onebrief, Inc.
Contact Detail:
Onebrief, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Engagement Manager, AFCENT/ARCENT
✨Tip Number 1
Familiarise yourself with Onebrief's platform and its features. Understanding the software inside out will not only help you communicate effectively with potential users but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Onebrief, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Stay updated on military operational planning trends and challenges. Being knowledgeable about the current landscape will allow you to engage in meaningful conversations with potential clients and showcase your expertise.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management. Highlight specific examples where you've successfully expanded product usage or improved customer satisfaction, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Partner Engagement Manager, AFCENT/ARCENT
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Partner Engagement Manager position. Tailor your application to highlight your relevant experience in operational planning and customer engagement.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in leading operational planning within a military context, especially at multi-star headquarters. Mention any specific achievements that demonstrate your ability to expand business presence and support customers effectively.
Showcase Technical Skills: Since the role requires technical savvy, be sure to include examples of your technical skills and familiarity with software solutions. Discuss any experience you have with troubleshooting and liaising with customers on technical matters.
Communicate Your Passion: Express your enthusiasm for working with users and your commitment to the mission of Onebrief. Use your cover letter to convey your understanding of military dynamics and how you can contribute to the success of the team.
How to prepare for a job interview at Onebrief, Inc.
✨Understand the Military Context
Make sure you have a solid grasp of operational planning within military environments, especially at multi-star headquarters. Be prepared to discuss your experiences and how they relate to the role, as this will show your understanding of the unique challenges faced by military planners.
✨Demonstrate Technical Savvy
While you don't need to code, being a power user of Onebrief's platform is crucial. Familiarise yourself with the software and be ready to discuss its features and benefits. This will help you communicate effectively with both users and the product team.
✨Showcase Your Customer Engagement Skills
Highlight your experience in customer support, both face-to-face and remotely. Share specific examples of how you've built relationships with clients and how you've successfully navigated their needs to ensure satisfaction and renewals.
✨Communicate Clearly and Succinctly
During the interview, practice clear and concise communication. This is essential for conveying complex ideas to users and stakeholders. Prepare to articulate your thoughts on how you would instil the Onebrief brand image and engage with customers effectively.
