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- Tasks: Provide L1/L2 IT hardware support for Windows and Mac systems.
- Company: OneAPPS Consulting, a dynamic tech consulting firm in London.
- Benefits: Collaborative culture, diverse projects, and opportunities for growth.
- Why this job: Join a multicultural team and make a real impact in tech support.
- Qualifications: Experience in IT hardware support and strong communication skills.
- Other info: Fast-paced environment with exciting projects across Europe.
The predicted salary is between 36000 - 60000 £ per year.
OneAPPS Consulting (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients.
Role: IT Hardware Tech Support Engineer – Windows/Mac
Location: London
IT Support Engineer (ISM Technician) to provide support (L1/L2) for hardware inventory, software (Windows, MAC OS) support and support tasks. The ideal candidate will have strong communication and organizational skills, be proficient with Windows operating systems, and have a keen ability to troubleshoot and configure hardware.
The ideal candidate has L1/L2 IT Hardware tech support experience, outstanding customer service skills, and is able to adapt to a dynamic environment.
Responsibilities include:
- Managing hardware requests
- Supporting events
- Maintaining compliance with policies
- Extensive hands-on experience in troubleshooting issues across Apple Macintosh platforms and Microsoft Windows
- Managing inventory and preparing reports
- Troubleshooting and resolving driver and hardware issues
- Supporting end-users in a fast-paced, agile setting
- Collaborating on hardware-related projects and onboarding in a dynamic environment
If this role sounds like you, we invite you to apply.
Due to work permit restrictions, we can only consider applications from UK, EU citizens with Settle Status (with appropriate work authorisation in the UK) as well as relevant work-permit holders for UK.
Hardware Support Engineer in London employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at OneAPPS or similar firms. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific hardware issues you've resolved in the past, especially with Windows and Mac systems. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped end-users in previous roles. Highlighting your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at OneAPPS. Let's get you on board!
We think you need these skills to ace Hardware Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac OS support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT hardware support and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Mac operating systems. Be ready to discuss specific troubleshooting techniques you've used in the past, as well as any hardware issues you've resolved. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Communication Skills
Since this role involves supporting end-users, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, and be prepared to share examples of how you've successfully helped customers in the past. This will highlight your ability to provide outstanding customer service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Think about common hardware problems and how you would approach solving them. This will help you showcase your problem-solving skills and adaptability in a dynamic environment.
✨Research OneAPPS Consulting
Take some time to learn about OneAPPS Consulting and their projects. Understanding their values and the types of clients they work with will allow you to tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions at the end of the interview.
