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- Tasks: Provide top-notch IT support for macOS and Windows systems, troubleshooting hardware and software issues.
- Company: Join a dynamic tech consulting firm with a multicultural team in London.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Flexible working hours with weekend support required; great for tech enthusiasts!
- Why this job: Be part of exciting projects that support clients across Europe and enhance your tech skills.
- Qualifications: Experience in IT support, especially in financial services, with knowledge of current technologies.
The predicted salary is between 30000 - 40000 £ per year.
OneAPPS is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide, we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role: Desktop Support Engineer
Duration: 1-2 years (Full time)
Location: Canary Wharf, London
Experience level required: 1-5 years
Job Description:
- Must have a strong background in IT support, with proficiency in both macOS and Windows operating systems.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Provide technical support and troubleshooting for hardware, software, and network-related issues for internal users.
- Provide weekends, after-hours support as needed for critical issues or system upgrades.
- Providing effective onsite technical support for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration.
- IT Hardware Tech Support Engineer to provide L1/L2 support for hardware inventory and software issues on Windows and Mac OS.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
- Movement of new hardware, computers, phones across office buildings of the client offices.
- New hardware or software installation.
Requirements:
- Proven experience in IT support roles, with a strong understanding of both macOS and Windows operating systems.
- Experience in Banks/Financial services environment is needed.
- Must have experience and working knowledge of IT infrastructure support working across a range of up-to-date technologies including: 2-3 years of experience in a technical ICT environment.
- General End User technology knowledge.
- End User Workspace platforms (discovery, asset management, client management).
- End User Microsoft platforms (Active Directory, Office, SCCM).
- Desktop/laptop/printer hardware.
- Telephone hardware/ Meeting room hardware.
- Windows 11 & macOS.
- Office 365, Exchange.
- Mobile phone support iPhone/iPad.
- Must be willing to work in weekends.
If this role sounds like you, we invite you to apply. Thanks.
Desktop Engineer in London employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or join online forums where IT support pros hang out. You never know who might have a lead on your next Desktop Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio of your past projects or challenges you've solved. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and interests. We at StudySmarter recommend checking out our website for roles that excite you. Tailor your approach to each company’s culture and needs!
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to macOS and Windows. Practice explaining your troubleshooting process clearly and confidently. Remember, it’s not just about what you know, but how you communicate it!
We think you need these skills to ace Desktop Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with both macOS and Windows systems. We want to see how your skills match the job description, so don’t be shy about showcasing your IT support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about desktop support and how your previous roles have prepared you for this position. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially in a banking or financial services environment.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved hardware and software issues. Think about times when you provided effective onsite support and how you handled critical situations, especially during after-hours support.
✨Familiarise Yourself with the Company Culture
Research OneAPPS and their projects. Understanding their multicultural team dynamics and client base will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of projects you'll be working on, the tools they use for IT support, and how they handle weekend or after-hours support. This shows your enthusiasm and commitment to the role.