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- Tasks: Provide top-notch IT support and troubleshoot software in a fast-paced trading environment.
- Company: Join OneAPPS Consulting, a leading tech firm with a vibrant multicultural team.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by supporting clients in the dynamic world of investment banking.
- Qualifications: 2-3 years of IT support experience, especially in trading environments.
- Other info: Be part of a global team with exciting career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
OneAPPS Consulting (www.oneapps.com) is a technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide, we help our clients to deliver their projects smoothly.
Location: London
Experience: Min 2-3 years of relevant support experience
We are looking to engage an IT Support/IT Technician with 3 to 6 years experience in IT Support/IT Technician with Sales & Trading Support in an investment banking trading environment.
Responsibilities:- Software installation, troubleshooting, repair, and maintenance of software applications & infrastructure.
- Handling escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.
- Handling banking Sales & Trading users' technical queries and providing support.
- Good knowledge and experience of troubleshooting trading systems and market data systems in a trading desktop environment is desirable.
- Knowledge of troubleshooting Bloomberg terminal.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work from home setup — Firm laptop or personal laptop + virtual machine.
- Ensure that client policies and procedures are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing after-hours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
- Experience in working with Banking and Financial Services/Trading organisations.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service, Consulting, and Information Technology
Industries: Investment Banking, Investment Management, and Banking
If this role sounds like you, we invite you to apply.
Information Technology Support Technician employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in investment banking or trading environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT support challenges. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Stay updated on the latest tech trends! Make sure you're familiar with the tools and systems mentioned in the job description, like Bloomberg terminals and trading systems. This knowledge will give you an edge and show that you're proactive about your professional development.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out and showcase your enthusiasm for the role.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in trading environments and with software troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background fits with our multicultural teams. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention any experience with Bloomberg terminals or market data systems, as well as your ability to handle user queries. We need to know you can hit the ground running!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OneAPPS Consulting!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting trading systems and market data applications. Familiarise yourself with the Bloomberg terminal and any other relevant software. Being able to discuss specific examples of how you've resolved issues in the past will really impress.
✨Showcase Your Communication Skills
Since you'll be interacting with diverse teams and clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with users, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like handling escalations from the Helpdesk or supporting users working from home. Think through your past experiences and prepare to discuss how you would approach these situations, highlighting your problem-solving skills and initiative.
✨Research OneAPPS Consulting
Take some time to learn about OneAPPS Consulting and their projects. Understanding their values and the types of clients they work with will help you tailor your responses and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
