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- Tasks: Provide L1/L2 IT hardware support for Windows and Mac systems.
- Company: OneAPPS Consulting, a dynamic tech consulting firm in London.
- Benefits: Collaborative culture, diverse projects, and opportunities for growth.
- Why this job: Join a multicultural team and make a real impact in tech support.
- Qualifications: Experience in IT hardware support and strong communication skills.
- Other info: Fast-paced environment with exciting challenges and career development.
The predicted salary is between 36000 - 60000 £ per year.
OneAPPS Consulting (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly.
Role: IT Hardware Tech Support Engineer – Windows/Mac
Location: London
IT Support Engineer (ISM Technician) to provide support (L1/L2) for hardware inventory, software (Windows, MAC OS) support and support tasks. The ideal candidate will have strong communication and organizational skills, be proficient with Windows operating systems, and have a keen ability to troubleshoot and configure hardware.
The ideal candidate has L1/L2 IT Hardware tech support experience, outstanding customer service skills, and is able to adapt to a dynamic environment.
Responsibilities include:
- Managing hardware requests
- Supporting events
- Maintaining compliance with policies
- Extensive hands-on experience in troubleshooting issues across Apple Macintosh platforms and Microsoft Windows
- Managing inventory and preparing reports
- Troubleshooting and resolving driver and hardware issues
- Supporting end-users in a fast-paced, agile setting
- Collaborating on hardware-related projects and onboarding in a dynamic environment
If this role sounds like you, we invite you to apply.
Due to work permit restrictions, we can only consider applications from UK, EU citizens with Settle Status (with appropriate work authorisation in the UK) as well as relevant work-permit holders for UK.
Hardware Support Engineer employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at OneAPPS or similar firms. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific hardware issues you've resolved in the past, especially with Windows and Mac systems. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped end-users in previous roles. Highlighting your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at OneAPPS. Let's get you on board!
We think you need these skills to ace Hardware Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hardware Support Engineer role. Highlight your experience with Windows and Mac OS, and don’t forget to showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in IT support and how they relate to what we do at OneAPPS Consulting.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your customer service skills through your examples. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Mac operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since this role involves supporting end-users, practice explaining technical concepts in simple terms. Think about how you would help someone who isn’t tech-savvy understand a hardware issue. Clear communication can set you apart!
✨Prepare for Dynamic Scenarios
Expect questions that assess your ability to adapt in a fast-paced environment. Have examples ready where you successfully managed multiple tasks or resolved urgent issues under pressure. This will demonstrate your agility and organisational skills.
✨Research OneAPPS Consulting
Familiarise yourself with OneAPPS Consulting’s projects and values. Understanding their approach to technology consulting and client collaboration will help you align your answers with their expectations and show genuine interest in the company.
