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- Tasks: Lead a team to manage IT hardware and provide top-notch support.
- Company: OneAPPS Consulting, a dynamic tech firm with a multicultural vibe.
- Benefits: Full-time role with opportunities for growth and teamwork.
- Why this job: Join us to make a real impact in tech while developing your leadership skills.
- Qualifications: Hands-on hardware experience and strong communication skills required.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 40000 - 50000 £ per year.
OneAPPS Consulting (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide, we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role Overview
The Infrastructure Service Manager (ISM) is responsible for managing and maintaining hardware. The ISM ensures efficient break/fix support, asset management, and IT room organisation, working closely with the broader IT team.
Key Responsibilities
- Lead and supervise the infrastructure support team, ensuring high-quality service and escalation management.
- Provide rapid desk-side hardware break/fix support for desktop, laptop, and peripheral devices.
- Oversee asset management, inventory control, and hardware lifecycle tracking.
- Maintain build room and IT room standards, including daily housekeeping.
- Monitor and manage service ticket queues, prioritising requests for timely completion.
- Daily ready for business monitoring and management for all desks and meeting rooms.
- Ensure meeting rooms are ready for business checks and events.
- Support IMAC activities (internal moves, adds, changes) and business moves, taking part in early-stage planning.
- Coordinate shift rota and ad hoc weekend support as needed.
- Assist with hardware decommissioning, event setup, comms room patching, and work-from-home hardware requests.
- Manage client expectations and adhere to cost control guidelines.
Requirements
- Hands-on hardware experience and knowledge of asset management.
- Team leadership and shift management skills.
- Strong organisational and communication abilities.
Working Conditions
Full-time, in-office role, Monday–Friday, with occasional weekend work. Direct supervision of two junior team members; collaboration with IT teams.
If this role sounds like you, we invite you to apply. Thanks.
ISM Lead (IT Hardware Specialist) in Glasgow employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISM Lead (IT Hardware Specialist) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at OneAPPS Consulting. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching OneAPPS and their projects. Show us you’re not just another candidate; demonstrate your passion for IT hardware and how you can lead the infrastructure support team effectively.
✨Tip Number 3
Practice your problem-solving skills! As an ISM Lead, you’ll need to think on your feet. Try some mock scenarios related to hardware issues and how you’d manage them to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at OneAPPS.
We think you need these skills to ace ISM Lead (IT Hardware Specialist) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on hardware experience and team leadership skills. We want to see how your background aligns with the ISM role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT hardware and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Organisational Skills: Since the ISM role involves managing service ticket queues and asset management, make sure to highlight any experience you have in these areas. We appreciate candidates who can demonstrate strong organisational abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Hardware Inside Out
Make sure you brush up on your hardware knowledge before the interview. Be prepared to discuss specific devices, troubleshooting techniques, and asset management strategies. This will show that you’re not just familiar with the basics but can handle the nitty-gritty of IT hardware.
✨Demonstrate Leadership Skills
Since the role involves leading a team, think of examples from your past experiences where you successfully managed a team or project. Be ready to share how you handled challenges, motivated your team, and ensured high-quality service delivery.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've effectively managed multiple tasks or projects. Discuss any systems or tools you’ve used for inventory control or ticket management to highlight your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to break/fix support or asset management. Practice articulating your thought process and decision-making skills in these situations, as it will demonstrate your problem-solving capabilities and readiness for the role.