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- Tasks: Provide top-notch IT support for macOS and Windows systems, troubleshooting hardware and software issues.
- Company: Join OneAPPS, a dynamic tech consulting firm with a multicultural team in London.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Flexible working hours with potential for after-hours support on critical issues.
- Why this job: Be part of exciting projects that make a real difference for clients across Europe.
- Qualifications: Experience in IT support, especially in financial services, with strong macOS and Windows skills.
The predicted salary is between 35000 - 45000 £ per year.
OneAPPS (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide, we help our clients to deliver their projects smoothly.
Role: Desktop Support Engineer
Duration: 1-2 years (Full time)
Location: Canary Wharf, London
Experience level required: 1-5 years
Job Description:
- Must have a strong background in IT support, with proficiency in both macOS and Windows operating systems.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Provide technical support and troubleshooting for hardware, software, and network-related issues for internal users.
- Provide weekends, after-hours support as needed for critical issues or system upgrades.
- Providing effective onsite technical support for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration.
- IT Hardware Tech Support Engineer to provide L1/L2 support for hardware inventory and software issues on Windows and Mac OS.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
- Movement of new hardware, computers, phones across office buildings of the client offices.
- New hardware or software installation.
Requirements:
- Proven experience in IT support roles, with a strong understanding of both macOS and Windows operating systems.
- Experience in Banks/Financial services environment is needed.
- Must have experience and working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
- 2-3 years of experience in a technical ICT environment.
- General End User technology knowledge.
- End User Workspace platforms (discovery, asset management, client management).
- End User Microsoft platforms (Active Directory, Office, SCCM).
- Desktop/laptop/printer hardware.
- Telephone hardware/Meeting room hardware.
- Windows 11.
Desktop Engineer employer: OneAPPS Consulting
Contact Detail:
OneAPPS Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or join online forums where IT support pros hang out. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with both macOS and Windows, make sure to highlight that in conversations. Offer to troubleshoot a friend's tech issue or volunteer for local organisations to gain more hands-on experience.
✨Tip Number 3
Don’t just apply blindly! When you find a role that excites you, tailor your approach. Research the company, understand their projects, and mention how your skills can help them deliver smoothly. We love seeing candidates who do their homework!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to be part of our multicultural teams across Europe.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with both macOS and Windows, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don't forget to mention specific technical skills and tools you've used, especially those related to desktop support and troubleshooting. We’re keen on seeing your hands-on experience with hardware and software!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at OneAPPS Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially in a banking or financial services environment. This will show that you not only understand the systems but can also apply your knowledge practically.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved hardware and software issues. Think about times when you provided effective onsite support or handled critical after-hours problems. This will demonstrate your ability to think on your feet and handle pressure.
✨Familiarise Yourself with the Company Culture
Research OneAPPS and their projects to understand their values and work culture. Being able to relate your experiences to their multicultural team dynamics will help you stand out. Show that you're not just a tech whiz, but also a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the types of projects you'll be working on or how they handle IT support across different locations. This shows your genuine interest in the position and helps you assess if it's the right fit for you.