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- Tasks: As a Support Associate, you'll tackle customer queries and provide top-notch technical support.
- Company: OneAdvanced is a leading UK software provider, serving over 20,000 global customers.
- Benefits: Enjoy 26 days of annual leave, remote work options, and a performance bonus.
- Why this job: Join a dynamic team focused on customer satisfaction and personal growth in IT.
- Qualifications: Effective problem-solving skills and familiarity with Microsoft Windows are essential.
- Other info: We promote a diverse and inclusive workplace, supporting your career development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Role Introduction
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.
Role Introduction
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.
What You Will Do
- As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
- Effective problem solving skills
- Well-developed oral and written communication skills
- Well organised, with the ability to work proactively in a team in a busy environment
- Experience with using Microsoft Windows and Microsoft office suite
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer – We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of ÂŁ330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK\’s most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Information Technology, and Accounting/Auditing
-
Industries
Software Development and IT Services and IT Consulting
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Support Associate employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Associate
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you during the interview but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex issues in simple terms is crucial for a Support Associate, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research OneAdvanced and its products thoroughly. Understanding the company’s mission and the software they provide will allow you to tailor your responses and show genuine interest during the interview.
✨Tip Number 4
Network with current or former employees of OneAdvanced on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Support Associate role.
We think you need these skills to ace Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Associate role. Emphasise your problem-solving abilities, communication skills, and any experience in customer service or IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of OneAdvanced that attract you, and explain how your background makes you a great fit for their team.
Showcase Technical Skills: Since the role involves technical support, mention your familiarity with Microsoft Windows and Office Suite. If you have any additional technical skills or certifications, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OneAdvanced
✨Showcase Your Problem-Solving Skills
As a Support Associate, you'll need to demonstrate effective problem-solving skills. Prepare examples of past experiences where you successfully resolved customer issues or technical problems, highlighting your thought process and the steps you took.
✨Communicate Clearly and Confidently
Well-developed oral and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to explain technical concepts in simple terms, as you may need to assist customers who aren't tech-savvy.
✨Familiarise Yourself with Microsoft Tools
Since experience with Microsoft Windows and Office is required, brush up on these tools before your interview. Be prepared to discuss how you've used them in previous roles or projects, and consider mentioning any specific features that could aid in customer support.
✨Demonstrate Your Team Spirit
The ability to work proactively in a team is crucial in a busy support environment. Think of examples where you've collaborated with others to achieve a common goal, and be ready to share how you contribute positively to team dynamics.
