ServiceNow Developer

Role Introduction

We are seeking a highly skilled and motivated ServiceNow Developer to join our team.

The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.

What You Will Do

• Lead or assist in the implementation, configuration, and customization of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.
• Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.
• Customize and integrate ServiceNow applications, including Incident, Problem, Change, CMDB, and Request Management.
• Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.
• Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.
• Integrate ServiceNow with third-party systems to automate operational tasks and processes.
• Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.
• Utilize ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.
• Troubleshoot and resolve issues related to ServiceNow platform and integrations.
• Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.
• Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
• Create detailed technical documentation including design specifications, process documentation, and user guides.
• Modify existing and configure new functions in line with business requirements.
• Ensure solutions are scalable, maintainable, and meet business requirements.
• Support customer solutions by investigating, reviewing, and resolving issues raised, ensuring customer satisfaction in delivering support.
• Advise our customers on possibilities of automating their existing processes using ServiceNow.

What You Will Have

• Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.
• Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
• Strong understanding of CMDB best practices and ServiceNow Discovery tool.
• Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.
• Experience with API-based integrations using REST, SOAP, or other web services.
• Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.
• Excellent interpersonal skills and the ability to build relationships and manage user expectations.
• Be willing to take initiative in problem identification and solution provision.
• Ability and willingness to travel as required.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet project deadlines.

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days.
• Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First.
• Endometriosis Friendly Employer – We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace.

Personal Growth – Regardless of where you are in your career, we’re committed to enabling your growth personally and professionally.

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.

Financial wellbeing – We understand that, as well as your mental wellbeing, your financial wellbeing is really important.

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company.
• Income protection insurance – Providing support and assistance when you need it most.

Recognition – Highlighting and rewarding the great work our people do.

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations, and goals to help you become your best self.

Making a Difference – We provide opportunities for our people to make a difference to the causes they care about.

• MatchIt! – Fundraise for a cause close to your heart, and OneAdvanced will match part of the funding.
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it.
• Pennies from Heaven – Donate the pennies from your paycheck to help make a difference without lifting a finger.

Who We Are

OneAdvanced is one of the UK\’s largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million calls per month, support over 2 million learners across the UK, handle over 10 million wills, and more. Our mission is to power the world of work, and our software underpins some of the UK\’s most critical sectors.

We invest in our brilliant people, aiming to be a diverse, inclusive, and engaging place to work that not only powers the world of work but also empowers the growth, ambitions, and talent of our people.

To learn more about working at OneAdvanced, please click here.

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