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- Tasks: Build strong customer relationships and enhance service delivery for maximum satisfaction.
- Company: Join OneAdvanced, a leading UK software provider with a focus on innovation.
- Benefits: Enjoy 26 days annual leave, performance bonuses, and personal growth opportunities.
- Other info: Dynamic workplace with volunteering opportunities and a commitment to employee wellbeing.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Customer-focused background with experience in healthcare and knowledge of ITIL standards.
The predicted salary is between 36000 - 60000 £ per year.
Join OneAdvanced
The Service Delivery Manager (SDM) is accountable for developing and sustaining strong customer relationships while continually enhancing service performance to drive customer satisfaction and retention. The SDM oversees all key functions related to service delivery, ensuring that every aspect of the contractual service obligations is consistently met throughout the full lifecycle of the management contract.Join OneAdvanced
The Service Delivery Manager (SDM) is accountable for developing and sustaining strong customer relationships while continually enhancing service performance to drive customer satisfaction and retention. The SDM oversees all key functions related to service delivery, ensuring that every aspect of the contractual service obligations is consistently met throughout the full lifecycle of the management contract.
This is a hybrid role based out of our Birmingham HQ, with the expectation that the successful candidate will attend the office 1–2 times per month, as required.
What You Will Do
Act as the primary service management contact for the customerEnsure all engagements drive the customers experience in line with the customer contracted services, managing customer expectationsGather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identifiedUndertake the management and oversight of the Service Levels in accordance with Service Level AgreementCo-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service ScheduleProvide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.
What You Will Have
The ideal candidate should have a strong customer-focused background, preferably with previous customer-facing experienceExperience working with softwareExpert knowledge of ITIL standardsAbility to travel to and from customer sites, and other offices used for external and internal meetingsExcellent business and relationship management skillsCommercially astute, with excellent customer facing/customer service skillsDemonstrate understanding of common customer service tools and processesAble to work on own initiative, making effective decisions and collaborate within a team dynamicFinance knowledge and experience is highly desirable
The application window is open until 25/03/2026, but we may close it sooner so please apply at your earliest convenience.
What We Do For You
Wellbeing that means something
26 days\’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every yearExceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leaveRobust sick pay of up to 13 weeks full pay + 13 weeks half pay24/7 Employee Assistance Programme for confidential supportPrivate medical insurance for everyone, no medical-history exclusions
Financial Benefits That Have Your Back
Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structuresIncome protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online libraryAccess to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the fundingPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
ULEV car scheme with 1,000+ modelsDental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We\’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK\’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times\’ Best Employers 2026 list for the second-year running , an independent and data led ranking based on employee feedback. Join us and become part of a team that\’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
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Service Delivery Manager employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can enhance customer satisfaction and retention.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on showcasing your customer-facing experience and how you’ve successfully managed service levels in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the world of work.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your customer-focused experience and any relevant software knowledge, like Adastra or ITIL standards, to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing customer expectations or analysing performance reports, we want to see how you’ve made a difference in your past positions.
Be Authentic: Let your personality shine through in your application! We value authenticity, so don’t be afraid to share your passion for customer service and how you can contribute to our mission at OneAdvanced.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at OneAdvanced
✨Know Your Customer Service Inside Out
As a Service Delivery Manager, you'll need to demonstrate a strong understanding of customer service principles. Brush up on your knowledge of ITIL standards and be ready to discuss how you've applied them in previous roles. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong customer relationships in the past. Think about specific situations where you managed customer expectations or resolved conflicts. This will help illustrate your ability to connect with clients and ensure their satisfaction.
✨Be Ready to Discuss Performance Metrics
Since the role involves analysing reports and performance trends, come prepared to talk about how you've used data to drive improvements in service delivery. Highlight any tools or software you've used, like Adastra, and be ready to explain how you’ve leveraged these insights to benefit both customers and the business.
✨Demonstrate Your Initiative and Team Collaboration
The ideal candidate should be able to work independently while also thriving in a team environment. Prepare to share examples of when you took the initiative to solve a problem or improve a process, as well as times when you collaborated effectively with colleagues to achieve a common goal.