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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues with a focus on satisfaction.
- Company: Join OneAdvanced, a leading UK software provider serving over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, remote work options, and a performance bonus scheme.
- Why this job: Be part of a supportive culture that values personal growth and makes a real impact.
- Qualifications: Strong problem-solving skills and experience with Microsoft Windows and Office are essential.
- Other info: Opportunities for volunteering and fundraising to support causes you care about.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are hiring for the Senior Support Consultant role at OneAdvanced. We are looking for an experienced Senior Support Analyst to join our support desk team to provide support to our customers and act as an escalation point for the wider team. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service. This is a technical application role.
What You Will Do
- As a Senior Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
- Effective problem solving skills
- Well-developed oral and written communication skills
- Well organised, with the ability to work proactively in a team in a busy environment
- Experience with using Microsoft Windows and Microsoft Office suite
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Personal Growth
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing
We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition
– Highlighting and rewarding the great work our people do
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference
– we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one of the UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK\’s most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Software Development and IT Services and IT Consulting
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Senior Support Consultant employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Consultant
✨Tip Number 1
Familiarise yourself with the common technical issues that customers face in support roles. This will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock support calls or role-playing scenarios. Being able to articulate your thoughts clearly and effectively is crucial for a Senior Support Consultant.
✨Tip Number 3
Network with current or former employees of OneAdvanced on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Stay updated on the latest trends in customer support technology and software. Showing that you are knowledgeable about industry advancements can set you apart from other candidates.
We think you need these skills to ace Senior Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Use specific examples that demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical expertise. Mention how your previous roles have prepared you for the Senior Support Consultant position and why you want to work at OneAdvanced.
Highlight Relevant Skills: In your application, emphasise your well-developed oral and written communication skills, as well as your proficiency with Microsoft Windows and Office suite. These are key requirements for the role.
Showcase Your Customer Obsession: Provide examples in your application that illustrate your commitment to delivering exceptional customer service. This could include specific situations where you went above and beyond to resolve customer issues.
How to prepare for a job interview at OneAdvanced
✨Show Your Customer Obsession
As a Senior Support Consultant, demonstrating your commitment to customer satisfaction is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your problem-solving skills and ability to handle difficult situations.
✨Demonstrate Technical Proficiency
Since this role involves technical support, be ready to discuss your experience with Microsoft Windows and the Office suite. You might be asked to troubleshoot common issues, so brush up on your technical knowledge and be prepared to explain your thought process.
✨Communicate Clearly and Effectively
Well-developed communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider conducting mock interviews to refine your responses and ensure you convey your ideas effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
