At a Glance
- Tasks: Provide consultancy and training for our Learner Management System, PICS.
- Company: OneAdvanced is a leading UK provider of business software, serving over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, remote work options, and a performance bonus.
- Other info: Occasional travel to Birmingham HQ; flexible working arrangements available.
- Why this job: Join a dynamic team focused on personal growth and making a difference in education.
- Qualifications: Experience in the ITP sector and expertise in PICs required.
The predicted salary is between 48000 - 72000 € per year.
Role Introduction
This Solutions Consultant for our Learner Management System, PICS, will provide a wide range of technical and educational based services to new and existing Education customers around our core LMS and Learner’s Skills and Knowledge solution.
In this role we are seeking someone with existing product knowledge of PICs, who uses the system in their current role
The role entails advising on good practice, process review, solution design and configuration, writing of concise design and requirements documents and delivery of user training, and consultancy. Experience within an ITP/FE environment and management of projects is essential to this role.
We are open to applicants around the UK, with only very occasional days in Birmingham HQ required.
What You Will Do
- Deliver remote and onsite consultancy and training to a high standard whilst ensuring consistency with company strategy, commitments and goals
- Acting as the interface between the customer and Advanced for the duration of a project
- Provide excellent customer service whilst effectively managing customer expectations and challenging their ideas and understanding to give a higher quality solution
- To support and/or assist delivery and support functions in the UK, Republic of Ireland or overseas from time to time as required to achieve business objectives. This can include overseas travel
- Escalate to senior management, as appropriate, issues that may jeopardise project outcomes
- Ensure all appropriate systems, such as Project Booking System (OpenAir) are maintained in a timely manner to allow efficient resource planning and revenue reporting
- Generation of further service opportunities by discussing customer needs as opportunities arise directly with customers and/or internal account managers as relevant
- Support other areas of the business as appropriate
What You Will Have
- Experience working in a ITP sector
- Expert on PICs and Assessment management; deep product understanding
- Ability to manage projects
- Ability to communicate with customers at all levels and provide a high quality service
- Strong customer service and communication skills both verbal and written
- Ability to work to deadlines managing multiple requests
- Able to gather requirements through knowledge of the sector, the product, good practice, and focussed enquiry.
- Produce concise, grammatically correct, clear documents
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
- Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK\'s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK\'s most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
Learner Management System, PICS, powers seamless training delivery by streamlining onboarding, tracking progress, and simplifying workflows. Integrated with bksb, our Assessment & Learning solution, and ePortfolio, Smart Assessor, it transforms processes like never before.
#J-18808-LjbffrSenior Solution Consultant in Birmingham employer: OneAdvanced
At OneAdvanced, we pride ourselves on being a wellbeing-focused employer that values our people as our greatest asset. With a commitment to personal and professional growth, we offer extensive development programmes, generous annual leave, and a supportive work culture that encourages work-life balance. Our Birmingham HQ provides a collaborative environment where you can thrive while making a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Consultant in Birmingham
✨Tip Number 1
Familiarise yourself with the PICS system if you haven't already. Since the role requires deep product understanding, being able to demonstrate your knowledge and experience with PICS during discussions will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the ITP/FE sector. Engaging with current employees or industry peers can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed projects in the past. Highlighting your project management skills and how you've successfully navigated challenges will showcase your capability for this role.
✨Tip Number 4
Brush up on your customer service skills. Since the role involves acting as an interface between customers and the company, demonstrating your ability to manage customer expectations and deliver high-quality service will be crucial.
We think you need these skills to ace Senior Solution Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Learner Management Systems, particularly PICS. Emphasise your project management skills and any relevant roles in the ITP/FE sector.
Craft a Compelling Cover Letter:In your cover letter, explain why you are passionate about the role of Senior Solution Consultant. Mention specific experiences where you've successfully delivered consultancy or training, and how they align with the company's goals.
Showcase Communication Skills:Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers at all levels. Use clear and concise language throughout your documents.
Highlight Customer Service Experience:Detail your customer service experience, especially in managing expectations and delivering high-quality solutions. Include specific instances where you have gone above and beyond to meet customer needs.
How to prepare for a job interview at OneAdvanced
✨Showcase Your Product Knowledge
Since the role requires expertise in PICs, make sure to highlight your experience with the system. Be prepared to discuss specific features and how you've used them in your current or previous roles.
✨Demonstrate Project Management Skills
The position involves managing projects, so be ready to share examples of past projects you've led. Discuss your approach to project planning, execution, and how you handle challenges that arise.
✨Prepare for Customer Interaction Scenarios
As you'll be acting as the interface between customers and the company, think of scenarios where you've successfully managed customer expectations. Prepare to discuss how you provide excellent service and resolve conflicts.
✨Practice Clear Communication
Strong verbal and written communication skills are essential. Practice explaining complex concepts in simple terms, and be ready to showcase your ability to produce clear, concise documentation during the interview.
