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For Companies At a Glance
- Tasks: Support sales teams and resolve complex customer queries while managing opportunity desks.
- Company: Join OneAdvanced, a leading UK software provider with over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, performance bonuses, and personal growth programmes.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Strong communication skills and a proactive attitude towards customer service are essential.
- Other info: We promote wellbeing and offer volunteering opportunities to make a difference.
The predicted salary is between 36000 - 60000 £ per year.
Role Introduction
Are you a highly driven, passionate individual, looking to develop and grow your career in the exciting world of Sales Operations? We are looking for ambitious individuals who would like to re-imagine their future in the UK’s third largest software company.
This crucial role works alongside our sales teams, ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our largest accounts with complex customer resolution aligned to our Commercial Units.
If you are highly customer focussed, curious and are passionate about delivering an exceptional customer and business experience, then we would love to hear from you.
What You Will Do
- Provide support to our largest customers, supporting our Sales team to resolve complex customer queries
- Provide route cause analysis of issues and offer recommendations for improvements to our customer and business experience
- Accountable for management of Opportunity Desks for our Commercial Units, including active management of the meeting, ensuring high quality of process, inputs and follow up on deliverables
- Assist in preparing sales proposals, quotes, and contracts in collaboration with the sales team, ensuring accuracy and adherence to company guidelines.
- Management of the end of month process for our Commercial Units, helping to ensure sales forecasts are delivered.
- Coordinate with cross-functional teams, such as marketing and product development, to ensure correct pricing and collateral is being used by the sales team.
- Follow up on sales leads and inquiries for our largest customers, ensuring correct allocation to Sales Team.
What You Will Have
- Strongcommunicationskills
- Confidence inengaging with people, both face to face and virtually via MS Teams
- Focus onbuilding relationships
- Good at stakeholder management
- Exceptionalcustomer service
- Desire to win andhit targets
- Proactive, adaptable and driven by operational improvements
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer – We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important
- Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
- Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK\’s most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
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Senior Sales Support employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Support
✨Tip Number 1
Familiarise yourself with our sales operations and customer service processes. Understanding how we support our largest customers will give you an edge in interviews, as you'll be able to discuss specific scenarios and suggest improvements.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with our team can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of examples where you've successfully resolved complex customer queries or improved operational processes, as these experiences are highly relevant to the role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, effective communication is key to succeeding in this role, so practice articulating your thoughts confidently.
We think you need these skills to ace Senior Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer service. Use keywords from the job description, such as 'operational support', 'customer queries', and 'stakeholder management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales operations and how your skills align with the company's needs. Mention specific examples of how you've successfully resolved complex customer issues or improved processes in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to engage effectively with customers and stakeholders, both in person and virtually.
Highlight Proactivity and Adaptability: Emphasise your proactive approach and adaptability in your application. Provide examples of how you've taken initiative in past roles to improve operational processes or enhance customer experiences.
How to prepare for a job interview at OneAdvanced
✨Showcase Your Customer Focus
Emphasise your commitment to exceptional customer service during the interview. Share specific examples of how you've resolved complex customer queries in the past, highlighting your ability to build strong relationships and ensure customer satisfaction.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss instances where you've identified issues and implemented improvements. This role requires a proactive approach, so be ready to explain how you analyse problems and offer actionable recommendations that enhance the customer and business experience.
✨Highlight Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently, both in person and virtually. Be prepared to engage with the interviewers as if they were stakeholders, showcasing your ability to connect with people effectively.
✨Familiarise Yourself with Sales Operations
Research the sales operations process and understand the role of a Senior Sales Support professional. Being knowledgeable about sales proposals, quotes, and contracts will demonstrate your readiness for the role and your enthusiasm for contributing to the sales team's success.
