At a Glance
- Tasks: Own customer projects and ensure seamless experiences in the Housing sector.
- Company: Join a dynamic team focused on service excellence and customer satisfaction.
- Benefits: Enjoy competitive pay, health plans, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Make a real impact by delivering valuable solutions to customers.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for a proactive, customer-focused Solution Consultant to join our Workforce Management (WFM) team. In this role, you’ll take ownership of live customer projects while acting as a trusted technical partner supporting service excellence across the Housing sector. You’ll collaborate closely with internal teams and customers, ensuring solutions deliver real operational value.
Responsibilities
- Act as the primary point of contact for your customers and projects, ensuring a seamless experience
- Collaborate with delivery and support teams to embed customer context into technical resolutions
- Deliver billable work across WFM solutions, maintaining utilisation and contributing to revenue growth
- Support Major Incident processes and contribute to root cause analysis
- Lead and validate post‑incident reviews
Professional Services Consultant employer: OneAdvanced
As a Professional Services Consultant within our dynamic Workforce Management team, you'll thrive in a collaborative and supportive environment that prioritises customer satisfaction and operational excellence. We offer comprehensive benefits, including health cash plans and critical illness cover, alongside ample opportunities for professional growth and development, ensuring you can advance your career while making a meaningful impact in the Housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their WFM solutions and think about how your skills can add value. This will help you stand out as a proactive candidate.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled challenges or improved processes. This is key for a role that focuses on delivering operational value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Professional Services Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Professional Services Consultant role. Highlight any relevant projects or customer interactions that showcase your proactive and customer-focused approach.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our WFM team. Share specific examples of how you've delivered operational value in past roles, and don’t forget to express your enthusiasm for working with us!
Showcase Your Collaboration Skills:Since this role involves working closely with internal teams and customers, make sure to highlight your teamwork and communication skills. We want to see how you’ve successfully collaborated in previous projects to achieve great results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at OneAdvanced
✨Know Your Stuff
Make sure you understand the Workforce Management (WFM) solutions inside out. Familiarise yourself with the key features and benefits, as well as how they apply to the Housing sector. This will help you demonstrate your expertise and show that you're ready to take ownership of customer projects.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve acted as a trusted partner and delivered real operational value. This will resonate well with the interviewers looking for someone proactive and customer-focused.
✨Collaboration is Key
Be ready to discuss how you’ve worked with internal teams in the past. Think about specific instances where you collaborated with delivery and support teams to solve problems or improve processes. This will illustrate your ability to work seamlessly with others, which is crucial for this role.
✨Prepare for Incident Management Questions
Since the role involves supporting Major Incident processes, brush up on your knowledge of incident management and root cause analysis. Be prepared to discuss how you've handled similar situations before, and what steps you took to ensure a smooth resolution.
