At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a leading tech company making a real difference.
- Benefits: 26 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid role with excellent career growth and a supportive work culture.
- Why this job: Drive meaningful change and influence operations while collaborating with diverse teams.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Join OneAdvanced. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
What You Will Do
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
What You Will Have
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytical approach to solving issues and reducing process-related debt blockers
- Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations
- Understanding of cash application, credit notes, VAT, and reconciliation principles
What We Do For You
- Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
- Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
- Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Process Lead employer: OneAdvanced
At OneAdvanced, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and work-life balance. Our Birmingham HQ fosters a collaborative culture where employees are empowered to drive meaningful process improvements, supported by comprehensive benefits including generous family leave, private medical insurance, and extensive career development opportunities through our SkillsHub learning platform. Join us in a dynamic environment that values innovation, inclusivity, and making a positive impact on society.
StudySmarter Expert Advice🤫
We think this is how you could land Process Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at OneAdvanced. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research OneAdvanced’s values and recent projects. Show us you’re genuinely interested in how you can contribute to our Finance Operations team.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling complex issues, be ready to discuss how you’ve handled similar challenges in the past. We love a proactive mindset!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us you’re really keen on joining the team. Plus, it’s just good manners!
We think you need these skills to ace Process Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Finance Operations and the O2C cycle. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:Since this role involves investigating complex issues, share specific examples of how you've tackled similar challenges in the past. We love a proactive approach, so let us know how you’ve implemented long-term solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, as we appreciate clarity and attention to detail in our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OneAdvanced
✨Know Your Processes
Before the interview, brush up on your knowledge of the Order to Cash (O2C) cycle and the specific processes involved in Finance Operations. Be ready to discuss how you've improved processes in the past and what strategies you would implement to tackle recurring challenges.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical approach to problem-solving. Discuss a time when you conducted root cause analysis to resolve complex issues, especially related to invoicing or billing. This will demonstrate your proactive mindset and attention to detail.
✨Communicate Clearly
Since this role involves collaboration with various teams, practice articulating your thoughts clearly and concisely. Think about how you can explain complex financial concepts to non-financial stakeholders, as effective communication is key in cross-functional roles.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable discussing ERP systems like NetSuite and CRM platforms such as Salesforce. If you have experience with ticketing platforms like ServiceNow, be prepared to share how you've used these tools to improve operational performance.
