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- Tasks: Govern and evolve operational standards while collaborating with engineering squads.
- Company: OneAdvanced is a leading UK provider of business software and services, serving over 20,000 global customers.
- Benefits: Enjoy 26 days annual leave, personal growth programmes, performance bonuses, and a supportive wellbeing focus.
- Why this job: Join a diverse team that empowers your growth and makes a real impact in critical sectors.
- Qualifications: No specific qualifications required; just a passion for operational excellence and teamwork.
- Other info: Flexible working options and opportunities for volunteering and fundraising.
The predicted salary is between 36000 - 60000 £ per year.
Operational Standards & Insight Specialist
Operational Standards & Insight Specialist at OneAdvanced within our IT Managed Services business. The role governs and evolves the operational standards used by resolver squads, particularly in monitoring and automation practices, ensuring standards are practical, applied, and continually improved. The role also provides technical insight to support reporting requirements owned by Business Analysts, enabling better visibility of tooling performance, automation maturity, and operational resilience. Works closely with the Monitoring & Observability Engineer, Automation & Scripting Engineer, and SACM team to embed build-time standards into operational practice.
What You Will Do
- Govern the use and evolution of operational standards, including alert structuring, scripting quality, escalation practices, and configuration hygiene, ensuring ownership and RACI clarity across all tooling-related processes.
- Translate build standards into practical operational conventions and work with engineers to embed these in daily routines.
- Work proactively with squads to ensure standards are understood, adopted, and reviewed.
- Lead and coordinate collaborative sessions—such as technical walkthroughs, guilds, and peer reviews—that help squads understand, apply, and align to operational standards in real-world scenarios.
- Define technical inputs to monthly KPI reporting, ensuring that metrics reflect actual tooling and service maturity.
- Collaborate with Business Analysts to contextualise dashboards and ensure reporting outputs are technically accurate.
- Perform sample reviews and spot checks to evaluate how standards are applied.
- Capture feedback and usage insights to improve the clarity and relevance of standards over time.
- Feed into post-incident and problem reviews to highlight where gaps in standards or adoption may have contributed to failures.
- Maintain a knowledge base of standards, templates, and patterns that support consistent service delivery.
What You Will Have
- Govern the use and evolution of operational standards, including alert structuring, scripting quality, escalation practices, and configuration hygiene, ensuring ownership and RACI clarity across all tooling-related processes.
- Translate build standards into practical operational conventions and work with engineers to embed these in daily routines.
- Work proactively with squads to ensure standards are understood, adopted, and reviewed.
- Lead and coordinate collaborative sessions—such as technical walkthroughs, guilds, and peer reviews—that help squads understand, apply, and align to operational standards in real-world scenarios.
- Define technical inputs to monthly KPI reporting, ensuring that metrics reflect actual tooling and service maturity.
- Collaborate with Business Analysts to contextualise dashboards and ensure reporting outputs are technically accurate.
- Perform sample reviews and spot checks to evaluate how standards are applied.
- Capture feedback and usage insights to improve the clarity and relevance of standards over time.
- Feed into post-incident and problem reviews to highlight where gaps in standards or adoption may have contributed to failures.
- Maintain a knowledge base of standards, templates, and patterns that support consistent service delivery.
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
- Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally.
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important.
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do.
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – We provide opportunities to help our people make a difference to the causes they care about.
- MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one of the UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK\’s most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing; Industries: Software Development and IT Services and IT Consulting
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Operational Standards & Insight Specialist employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Standards & Insight Specialist
✨Tip Number 1
Familiarise yourself with operational standards and best practices in IT Managed Services. Understanding the specific standards that govern alert structuring, scripting quality, and configuration hygiene will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who work closely with monitoring and automation practices. Engaging in conversations with current employees or attending relevant industry events can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to demonstrate your ability to lead collaborative sessions, such as technical walkthroughs and peer reviews. Think of examples from your past experiences where you successfully facilitated discussions that improved operational standards or team performance.
✨Tip Number 4
Stay updated on the latest trends in automation and tooling performance metrics. Being knowledgeable about current tools and technologies will not only help you in interviews but also show your commitment to continuous improvement in operational practices.
We think you need these skills to ace Operational Standards & Insight Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operational Standards & Insight Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the operational standards and insight aspects of the role. Use specific examples from your past work that demonstrate your ability to govern and evolve operational standards.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the position but also showcases your understanding of the company's mission and how your background fits into their goals. Mention any experience you have with monitoring, automation practices, or collaboration with technical teams.
Highlight Collaborative Skills: Since the role involves working closely with various teams, emphasise your collaborative skills in both your CV and cover letter. Provide examples of how you've successfully led or participated in collaborative sessions, such as technical walkthroughs or peer reviews.
How to prepare for a job interview at OneAdvanced
✨Understand Operational Standards
Familiarise yourself with the operational standards relevant to the role. Be prepared to discuss how you would govern and evolve these standards, particularly in areas like alert structuring and scripting quality.
✨Showcase Collaboration Skills
Highlight your experience in working collaboratively with different teams. Be ready to provide examples of how you've led technical walkthroughs or peer reviews to ensure standards are understood and applied effectively.
✨Demonstrate Technical Insight
Prepare to discuss how you would provide technical insights for reporting requirements. Think about how you can contribute to KPI reporting and ensure metrics accurately reflect tooling performance and service maturity.
✨Emphasise Continuous Improvement
Talk about your approach to capturing feedback and using insights to improve operational standards over time. Share any experiences where you've successfully implemented changes based on feedback or post-incident reviews.
