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- Tasks: Provide hands-on IT support and troubleshoot systems for clients on-site and remotely.
- Company: Leading technology solutions provider with a focus on innovation.
- Benefits: Performance-based rewards, career growth, and a dynamic work environment.
- Why this job: Join a team where your tech skills make a real difference for clients.
- Qualifications: Experience in technical support and strong customer service skills.
- Other info: Hybrid role offering flexibility and exciting challenges.
The predicted salary is between 28800 - 48000 £ per year.
A leading technology solutions provider is looking for an experienced Technical Support Engineer to deliver hands-on support across various client locations. This role requires the ability to troubleshoot IT systems including desktop and mobile environments, as well as provide 1st line support through various communication channels.
The ideal candidate will demonstrate excellent customer service skills and possess knowledge of ITSM practices. This hybrid position offers an opportunity to work in a dynamic environment with performance-based rewards and career growth prospects.
Field IT Support Engineer – On-site & Remote Desk in Manchester employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer – On-site & Remote Desk in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Field IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you've solved IT issues, as these will come in handy when showcasing your expertise during the interview process.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Make sure to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come in.
We think you need these skills to ace Field IT Support Engineer – On-site & Remote Desk in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with desktop and mobile environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your knowledge of ITSM practices can benefit us. Keep it engaging and relevant!
Showcase Your Communication Skills: Since this role involves various communication channels, make sure to demonstrate your ability to communicate clearly and effectively in your application. We love candidates who can convey technical information in an easy-to-understand way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team!
How to prepare for a job interview at OneAdvanced
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and mobile environments. Be ready to discuss troubleshooting methods and any relevant ITSM practices you've used in the past.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations with clients. Think about times when you turned a negative experience into a positive one.
✨Practice Your Communication Skills
As you'll be providing support through various channels, practice explaining technical concepts in simple terms. This will help demonstrate your ability to communicate effectively with clients who may not be tech-savvy.
✨Research the Company Culture
Get to know the company’s values and work environment. This will help you tailor your answers to show that you're a good fit for their dynamic culture and are excited about the performance-based rewards and career growth opportunities.
