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- Tasks: Provide first-line tech support and resolve incidents for healthcare services.
- Company: Join OneAdvanced, a team making a real difference in urgent care.
- Benefits: Hybrid work model, skill development, and career progression opportunities.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a meaningful impact in healthcare while growing your technical skills.
- Qualifications: Curiosity and a willingness to learn; tech support experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Join OneAdvanced means becoming part of a team that powers the world of work playing a vital role in supporting urgent‑care services that genuinely make a difference to people’s lives. As an Associate Support Engineer, you’ll work with technology that directly supports frontline healthcare delivery, giving your work real purpose and visibility. You’ll be supported to grow your technical capability, develop new skills, and progress your career in a collaborative environment that values curiosity, accountability, and continuous improvement. If you’re looking for a role where your contribution matters and your development is taken seriously, this is an opportunity to be part of something meaningful. This is a hybrid role based out of our Ashford office, with the expectation that the successful candidate will attend the office weekly as required.
The Associate Support Engineer provides first‑line and developing second‑line technical support to users across Health Services, working a core pattern of 09:00–17:30 Monday to Friday, with participation in a 24/7 shift rota once fully upskilled. The role focuses on diagnosing faults, resolving incidents, maintaining documentation, and delivering excellent customer service. As capability grows, the engineer will support more complex troubleshooting, root‑cause analysis, and contribute to continuous improvement of IT processes, systems, and customer experience.
Key Responsibilities
- Fault Diagnosis
Associate Support Engineer in Kent employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at OneAdvanced on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss fault diagnosis and incident resolution, as these are key parts of the job. We want you to shine!
✨Tip Number 3
Show your passion for healthcare technology! During interviews, share why you’re excited about supporting urgent-care services. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Associate Support Engineer in Kent
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology and how it can make a difference in healthcare. Share any relevant experiences or projects that highlight your interest in supporting urgent-care services.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Associate Support Engineer role. Highlight your technical skills and any customer service experience, as these are key to the position. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to show you’re serious about joining our team.
How to prepare for a job interview at OneAdvanced
✨Know Your Tech
Brush up on the technical skills relevant to the Associate Support Engineer role. Familiarise yourself with common fault diagnosis techniques and troubleshooting methods, as well as any specific technologies mentioned in the job description. This will show your potential employer that you’re ready to hit the ground running.
✨Show Your Passion for Healthcare
Since this role directly supports urgent-care services, it’s crucial to convey your enthusiasm for making a difference in people’s lives through technology. Share any experiences or motivations that connect your technical skills to improving healthcare delivery, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
As an Associate Support Engineer, delivering excellent customer service is key. Think of examples from your past where you’ve successfully resolved issues or helped users. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your suitability for the role.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the team dynamics, ongoing projects, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values and career goals.