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- Tasks: Lead critical incident management and customer escalations with a focus on improvement.
- Company: A leading technology firm dedicated to service reliability and customer trust.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a high-impact leader and make a real difference in customer experience.
- Qualifications: Strong organisational skills, decisive communication, and experience with ServiceNow.
- Other info: Join a dynamic team committed to excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm is seeking an Incident & Escalation Lead to manage critical incidents and customer escalations. This hybrid role requires strong organizational skills, decisive communication, and experience in incident management.
The successful candidate will act as the primary owner for major incidents, driving improvement processes and maintaining strong stakeholder relationships. Ideal candidates should have knowledge of ServiceNow.
Join us to make a difference in service reliability and customer trust.
Incident & Escalation Lead — Hybrid, High-Impact Leader employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Escalation Lead — Hybrid, High-Impact Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for roles like Incident & Escalation Lead. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management skills. Think about past experiences where you’ve handled critical incidents and be ready to share how you drove improvements and maintained stakeholder relationships.
✨Tip Number 3
Showcase your knowledge of ServiceNow! If you’ve used it before, be sure to highlight that in conversations. If not, consider doing a quick online course to get familiar with it – it could give you the edge you need.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Make sure your application stands out by tailoring it to the role and showcasing your leadership skills.
We think you need these skills to ace Incident & Escalation Lead — Hybrid, High-Impact Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management and customer escalations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Incident & Escalation Lead role. Share specific examples of how you've managed critical incidents and improved processes in the past.
Showcase Your Communication Skills: Since this role requires decisive communication, make sure your application reflects that. Use clear and concise language, and don’t forget to demonstrate your ability to maintain strong stakeholder relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s make a difference together!
How to prepare for a job interview at OneAdvanced
✨Know Your Incident Management Stuff
Make sure you brush up on your incident management knowledge, especially around ServiceNow. Be ready to discuss specific incidents you've managed in the past and how you handled them. This shows you’re not just familiar with the theory but have practical experience too.
✨Communicate Like a Pro
Since this role requires decisive communication, practice articulating your thoughts clearly and confidently. Think about how you would explain complex incidents to stakeholders who may not be as technical. Use examples from your past to demonstrate your communication skills.
✨Show Off Your Organisational Skills
Prepare to discuss how you prioritise tasks during high-pressure situations. Have examples ready that showcase your ability to manage multiple incidents simultaneously while keeping everything organised. This will highlight your capability as a high-impact leader.
✨Build Those Stakeholder Relationships
Think about how you’ve built and maintained relationships with stakeholders in previous roles. Be ready to share strategies you’ve used to ensure customer trust and service reliability. This will show that you understand the importance of collaboration in incident management.
