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- Tasks: Provide hands-on IT support and troubleshoot systems for clients on-site and remotely.
- Company: Leading technology solutions provider with a focus on innovation.
- Benefits: Performance-based rewards, career growth opportunities, and a dynamic work environment.
- Why this job: Join a team where your tech skills make a real difference for clients.
- Qualifications: Experience in technical support and strong customer service skills.
- Other info: Hybrid role offering flexibility and diverse challenges.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology solutions provider is looking for an experienced Technical Support Engineer to deliver hands-on support across various client locations. This role requires the ability to troubleshoot IT systems including desktop and mobile environments, as well as provide 1st line support through various communication channels.
The ideal candidate will demonstrate excellent customer service skills and possess knowledge of ITSM practices. This hybrid position offers an opportunity to work in a dynamic environment with performance-based rewards and career growth prospects.
Field IT Support Engineer – On-site & Remote Desk employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer – On-site & Remote Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Field IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you've solved IT issues, as these will come in handy when discussing your experience with potential employers.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help clients. This is key for a role that involves hands-on support across various client locations.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the right roles. Plus, it shows you're serious about joining our team and ready to dive into a dynamic environment.
We think you need these skills to ace Field IT Support Engineer – On-site & Remote Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with desktop and mobile environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Show Off Your Customer Service Skills: Since this role involves a lot of client interaction, let us know about your customer service experience. Share specific examples where you’ve gone above and beyond to help someone out – it really makes a difference!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see why you’re the perfect fit for the Field IT Support Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at OneAdvanced
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and mobile environments. Be prepared to discuss troubleshooting methods and share examples of how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, think of specific instances where you've gone above and beyond for a client. Practise articulating these experiences clearly, as they’ll want to see how you handle real-world scenarios.
✨Familiarise Yourself with ITSM Practices
Understanding IT Service Management (ITSM) is crucial for this position. Brush up on key concepts and be ready to discuss how you've applied these practices in previous roles or how you would implement them in this new role.
✨Prepare for Hybrid Work Questions
As this is a hybrid position, expect questions about your experience with remote support and how you manage your time effectively. Think about how you can demonstrate your adaptability and commitment to delivering quality support, whether on-site or remotely.
