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For Companies At a Glance
- Tasks: Lead cash collection and customer relationships in a fast-paced finance environment.
- Company: Join OneAdvanced, a leading tech company making a real impact across various sectors.
- Benefits: Enjoy 26 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid work model with opportunities for career growth and professional development.
- Why this job: Take ownership of your portfolio and drive meaningful change in a dynamic role.
- Qualifications: Experience in credit control and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We’re looking for a Senior Credit Lead to join our Finance Operations team. You’ll be someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end. This is a hands-on, high-impact role where you’ll manage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This role is hybrid, with time in the office Monday–Wednesday and the flexibility to work from home for the remainder of the week.
What You Will Do
- Owning end-to-end collections across your customer portfolio
- Picking up the phone and proactively engaging customers to resolve payment issues quickly
- Prioritising aged debt and strategising your approach to maximise cash collection
- Acting as the go-to escalation point for complex queries and disputes
- Partnering with Billing, Sales, and Account Management to unblock issues
- Supporting and guiding Credit Controllers to deliver against targets
- Maintaining a clean, accurate ledger and resolving anomalies
- Driving process improvements where possible in a busy, evolving environment
What You Will Have
- Proven experience in credit control / collections in a complex environment
- Strong problem-solving skills, you don’t just spot issues, you fix them
- Confidence to pick up the phone and handle challenging conversations
- Highly organised with the ability to manage multiple priorities
- A commercial mindset, you understand the balance between cash and customer
- Experience supporting or mentoring others
- Comfortable working with systems such as ERPs and tools like NetSuite and ServiceNow
What We Do For You
- Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
- Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
- Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second year running, an independent and data-led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Credit Lead employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Lead
✨Tip Number 1
Get your phone ready! Picking up the phone and reaching out to potential employers can set you apart. It shows initiative and gives you a chance to make a personal connection.
✨Tip Number 2
Network like a pro! Attend industry events or join online forums related to credit control. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 3
Be prepared for those tricky questions! Brush up on your problem-solving skills and think of examples where you've resolved complex issues. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come in directly, and it gives you a better chance to stand out in the crowd. Plus, we’re always on the lookout for talent like yours!
We think you need these skills to ace Credit Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Credit Lead. Highlight your experience in credit control and any specific achievements that showcase your problem-solving skills and ability to manage complex issues.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our Finance Operations team. Share examples of how you've taken ownership in previous roles and how you’ve successfully resolved payment issues or mentored others.
Showcase Your Communication Skills: Since this role involves picking up the phone and engaging with customers, make sure to highlight your communication skills in your application. We want to see that you can handle challenging conversations with confidence.
Apply Early!: Don’t wait until the deadline to submit your application. We encourage early applications as we may start reviewing candidates ahead of time. Get your application in through our website and stand out from the crowd!
How to prepare for a job interview at OneAdvanced
✨Know Your Numbers
As a Senior Credit Lead, you'll need to demonstrate your understanding of cash collection metrics. Brush up on key performance indicators related to credit control and be ready to discuss how you've improved these in past roles.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in credit control. Highlight your approach to problem-solving and how you’ve successfully navigated challenging conversations with customers.
✨Engage with Stakeholders
Since this role involves partnering with various teams, think about how you've collaborated with Billing, Sales, or Account Management in the past. Be ready to share specific instances where your teamwork led to successful outcomes.
✨Demonstrate Organisational Skills
With multiple priorities to manage, it's crucial to show how you stay organised. Prepare to discuss your methods for prioritising tasks and maintaining an accurate ledger, especially in a fast-paced environment.