At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a leading tech company making a real difference.
- Benefits: 26 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid role with excellent career growth opportunities and a supportive culture.
- Why this job: Drive meaningful change and influence operations while collaborating with diverse teams.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
What You Will Do
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
What You Will Have
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytical approach to solving issues and reducing process-related debt blockers
- Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations
- Understanding of cash application, credit notes, VAT, and reconciliation principles
What We Do For You
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
- Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Process Lead in Birmingham employer: OneAdvanced
At OneAdvanced, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and work-life balance. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust family leave policies, and a comprehensive support system, including private medical insurance and an Employee Assistance Programme. With a strong focus on career growth, we provide access to extensive training resources and leadership pathways, ensuring that our employees can thrive in a collaborative and inclusive environment while making a meaningful impact across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Process Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills in process improvement and finance operations. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Process Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Finance Operations and process improvement. We want to see how your skills align with the role of Process Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role involves a lot of root cause analysis and problem-solving, be sure to include examples of how you've tackled complex issues in the past. We love seeing a proactive approach, so let us know how you’ve improved processes before!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at OneAdvanced!
How to prepare for a job interview at OneAdvanced
✨Know Your Processes
Before the interview, brush up on your knowledge of the Order to Cash (O2C) cycle and related processes. Be ready to discuss specific examples of how you've improved processes or resolved complex issues in previous roles. This will show that you understand the core responsibilities of the Process Lead position.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing past experiences where you've conducted root cause analysis. Think of a couple of scenarios where you identified recurring challenges and implemented long-term solutions. This will highlight your proactive approach to problem-solving.
✨Communicate Clearly
Since this role involves collaboration with various teams, practice articulating your thoughts clearly and concisely. Use examples from your experience to illustrate how you've effectively communicated with stakeholders across Finance, Sales, and Operations. Good communication can set you apart!
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable discussing ERP systems like NetSuite and CRM platforms like Salesforce. If you have experience with ticketing platforms like ServiceNow, be prepared to talk about it too. Showing familiarity with these tools will demonstrate your readiness to hit the ground running.
