At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join OneAdvanced, a leading tech company making a real impact.
- Benefits: 26 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid role with excellent career growth opportunities and a focus on wellbeing.
- Why this job: Drive meaningful change and enhance operational performance in a dynamic environment.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
What You Will Do
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
What You Will Have
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytical approach to solving issues and reducing process-related debt blockers
- Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations
- Understanding of cash application, credit notes, VAT, and reconciliation principles
What We Do For You
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
- Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
O2C Process Lead (Finance Operations) in Birmingham employer: OneAdvanced
At OneAdvanced, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and work-life balance. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust family leave policies, and a comprehensive support system, including private medical insurance and an Employee Assistance Programme. With a strong focus on professional development through our SkillsHub learning platform and a culture that champions diversity and innovation, we empower our employees to drive meaningful change within the Finance Operations team and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land O2C Process Lead (Finance Operations) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in Finance Operations or related fields. A quick chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching OneAdvanced and its O2C processes. Understand their challenges and think of how your skills can help improve efficiency and accuracy. This shows you're genuinely interested and ready to contribute from day one!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves resolving complex issues, be ready to discuss past experiences where you've tackled similar challenges. Use the STAR method to structure your answers and highlight your analytical approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at OneAdvanced and making a difference in Finance Operations.
We think you need these skills to ace O2C Process Lead (Finance Operations) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the O2C Process Lead role. Highlight your experience in Finance Operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at OneAdvanced. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills:Since this role involves resolving complex issues, be sure to include examples of how you've tackled similar challenges in the past. We love seeing a proactive and analytical approach in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneAdvanced
✨Know Your O2C Cycle
Familiarise yourself with the Order to Cash (O2C) cycle and its key components. Be ready to discuss how you’ve improved processes in previous roles, especially in Finance Operations. This will show your understanding of the role and how you can contribute.
✨Prepare for Root Cause Analysis
Brush up on your analytical skills and be prepared to discuss specific examples where you've conducted root cause analysis. Think about complex issues you've resolved and how you implemented long-term solutions to prevent them from recurring.
✨Showcase Your Cross-Functional Collaboration
This role involves working closely with various teams like Sales and Customer Success. Prepare examples that highlight your experience in cross-functional collaboration and how it led to successful outcomes. Communication is key!
✨Demonstrate Your ERP Knowledge
Since strong knowledge of ERP systems like NetSuite is crucial, be ready to discuss your experience with these platforms. Highlight any specific projects or improvements you've made using these tools, as this will demonstrate your technical proficiency.
