OneAdvanced in Birmingham (The Mailbox) is seeking a proactive Service Desk Analyst to join our MSP environment. You will be the first point of contact for IT incidents, service requests, and queries across multiple customers, delivering high-quality 1st and 2nd line support.
You will log and classify issues, provide basic troubleshooting for hardware, software and access, escalate complex problems to senior teams, and maintain accurate records in the service management tool.
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IT Helpdesk Pro (1st/2nd Line) – Growth & Benefits in Birmingham employer: OneAdvanced
OneAdvanced is an exceptional employer located in the vibrant Mailbox area of Birmingham, offering a dynamic work environment where driven individuals can thrive. With a strong emphasis on professional development through structured onboarding and ongoing training, employees are empowered to enhance their skills and achieve clear career progression. The high-energy team culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in tech sales.
