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For Companies At a Glance
- Tasks: Join our team to tackle technical issues in health and care organisations.
- Company: OneAdvanced, a leading tech company transforming healthcare with innovative solutions.
- Benefits: 26 days holiday, private medical insurance, and flexible benefits tailored to your lifestyle.
- Why this job: Make a real impact while developing your technical skills in a supportive environment.
- Qualifications: Foundational coding or SQL experience and strong problem-solving abilities.
- Other info: Hybrid role with excellent career growth opportunities and a focus on wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Join OneAdvanced. We are looking for someone to step into our Extended Support Health & Care team as a Support Engineer, assisting with customer and technical issues across a range of county councils, hospital groups and national level health and care organisations. This is a hybrid role based out of Ashford, with the expectation that the successful candidate will attend the office 1–2 times per week, as required.
What You Will Do
- You will act as part of a technical support team handling issues with customer enquiries, clinical risks and software issues. These interactions can come with financial penalties to the company and be of high impact.
- This means you will be required to handle a diverse caseload consisting of everything from network and infrastructure issues for councils to individual user queries and issues.
- You will utilise a mixture of resolver groups and your own technical capability to resolve database and environment issues, application issues, and critical outages, prioritising as required to mitigate clinical risk and financial penalties whilst maintaining a positive customer experience.
What You Will Have
- You will bring a blend of technical curiosity, problem‑solving ability, and strong communication skills, including:
- Foundational experience with coding or SQL, whether gained professionally or through personal projects that we can help you further develop.
- The ability to triage, prioritise, and resolve issues in a reactive environment while also coordinating proactive and preventative work.
- Confidence communicating professionally with stakeholders of varying technical ability, providing clear, actionable guidance to help resolve complex issues.
Nice To Haves
- A baseline understanding of SaaS/PaaS concepts.
- Experience diagnosing and troubleshooting technical issues.
The application window is open until 01/04/2026, but we may close it sooner so please apply at your earliest convenience.
What We Do For You
- Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical-history exclusions.
Financial Benefits That Have Your Back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if you ever need it.
Grow your career with us
- SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library.
- Access to external training and apprenticeships.
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that’s powering the world of work and making a real difference.
Support Engineer in Ashford employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Ashford
✨Tip Number 1
Network like a pro! Reach out to current employees at OneAdvanced on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with coding and SQL, make sure you can talk confidently about your experience. Practice common support scenarios and how you'd handle them.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples where you've triaged and resolved issues in a fast-paced environment. This will demonstrate your ability to handle the diverse caseload mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining OneAdvanced. Get your application in early, as we might close it sooner than expected!
We think you need these skills to ace Support Engineer in Ashford
Some tips for your application 🫡
Show Your Technical Curiosity: When writing your application, let us see your passion for technology! Share any coding or SQL experience you have, whether it's from work or personal projects. We love to see how you've explored and solved problems in the past.
Communicate Clearly: Remember, we’re looking for strong communication skills! Make sure your application reflects your ability to explain complex issues simply. Use clear language and examples that show how you’ve helped others understand technical problems.
Highlight Problem-Solving Skills: We want to know how you tackle challenges! In your application, describe situations where you triaged or resolved issues effectively. This will help us see your approach to problem-solving in a reactive environment.
Apply Early!: Don’t wait until the last minute to submit your application. The window is open until 01/04/2026, but we might close it sooner. Head over to our website and apply as soon as you can to avoid missing out on this opportunity!
How to prepare for a job interview at OneAdvanced
✨Know Your Tech Basics
Brush up on your foundational coding and SQL skills. Be ready to discuss any personal projects or experiences that showcase your technical curiosity. This will help you demonstrate your problem-solving ability during the interview.
✨Understand the Role's Impact
Familiarise yourself with the potential financial penalties and clinical risks associated with the role. Show that you understand the importance of prioritising customer experience while resolving issues, as this will highlight your awareness of the job's responsibilities.
✨Practice Clear Communication
Prepare to explain complex technical issues in simple terms. Think of examples where you've successfully communicated with stakeholders of varying technical abilities. This will show your confidence and ability to provide actionable guidance.
✨Triage Like a Pro
Be ready to discuss how you would handle a diverse caseload in a reactive environment. Think of scenarios where you've had to prioritise tasks effectively, and be prepared to share your thought process on how to mitigate risks while maintaining a positive customer experience.