OneAdvanced is seeking a proactive Service Desk Analyst to join our MSP environment. You will be the first point of contact for IT incidents, service requests, and user queries across multiple customers, delivering 1st and 2nd line support within a 24x7 shift pattern.
You will handle requests via phone, email, and ticketing system, logging, prioritizing, and resolving common issues while escalating complex problems to senior teams. Ongoing training and knowledge sharing are encouraged.
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24/7 IT Service Desk Analyst employer: OneAdvanced
OneAdvanced is an exceptional employer located in the vibrant Mailbox area of Birmingham, offering a dynamic work environment where driven individuals can thrive. With a strong emphasis on professional development through structured onboarding and ongoing training, employees are empowered to enhance their skills and achieve clear career progression. The high-energy team culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in tech sales.
