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For Companies At a Glance
- Tasks: Be the go-to person for IT incidents and service requests, helping users 24/7.
- Company: Join a leading tech solutions provider in the UK with a vibrant team culture.
- Benefits: Enjoy career growth, skill development, and comprehensive well-being benefits.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: A passion for IT, great communication skills, and a customer-first mindset.
- Other info: Flexible shift patterns and a supportive environment for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A prominent technology solutions provider in the UK is seeking a proactive Service Desk Analyst to join their team. This position serves as the first point of contact for IT incidents and service requests, operating in a shift-based 24x7 environment.
The ideal candidate will have a genuine interest in IT, excellent communication skills, and a customer-focused approach. The role provides opportunities for career growth, technical skill development, and comprehensive well-being benefits.
24/7 IT Service Desk Analyst employer: OneAdvanced
Contact Detail:
OneAdvanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT service desk scenarios. We should be ready to showcase our problem-solving skills and customer-focused approach during those tricky questions.
✨Tip Number 3
Show off your passion for IT! During interviews, share personal projects or experiences that highlight our genuine interest in technology. It’ll make us stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace 24/7 IT Service Desk Analyst
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your genuine interest in IT shine through. Share any relevant experiences or projects that highlight your enthusiasm and knowledge in the field.
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Analyst role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Communication Skills: Since this role involves being the first point of contact for IT incidents, emphasise your excellent communication skills. Give examples of how you've effectively communicated with customers or team members in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at OneAdvanced
✨Know Your IT Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common IT incidents and service requests, as well as basic troubleshooting techniques. This will show your genuine interest in IT and help you answer technical questions confidently.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a specific IT incident, so being clear and concise is key. Role-playing with a friend can be a great way to prepare.
✨Show Your Customer-Focused Approach
Prepare examples from your past experiences where you demonstrated a customer-focused approach. Think about times when you went above and beyond to help someone or resolved a difficult situation. This will highlight your suitability for the role and align with the company's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for technical skill development, or what a typical day looks like in a shift-based environment. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
