OneAdvanced Limited is seeking a proactive Service Desk Team Leader to oversee day-to-day MSP service desk operations. You will lead, mentor, and coach analysts while ensuring service quality and timely resolutions.
Reporting to the Service Desk Manager, you will drive performance through data-driven decision making, contribute to onboarding, and collaborate with internal teams and clients to deliver consistent support and continuous improvement.
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Service Desk Lead - Mentoring, SLAs & Impact employer: OneAdvanced Limited
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust sick pay, and comprehensive family leave policies. Located in Birmingham, our dynamic work environment offers ample opportunities for professional growth through our SkillsHub learning platform and external training, making it an ideal place for Systems Engineers looking to advance their careers while contributing to meaningful projects.
