OneAdvanced Limited is seeking a Senior Service Desk Analyst to deliver high-quality 1st/2nd line technical support and act as a senior escalation point within the Service Desk. The role combines hands-on troubleshooting with ownership of incidents, service quality, and developing other analysts.
You will take ownership of complex issues, drive resolutions with specialist teams, and communicate clearly with customers across channels while mentoring colleagues and contributing to service
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Senior Service Desk Analyst — Lead & Resolve employer: OneAdvanced Limited
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust sick pay, and comprehensive family leave policies. Located in Birmingham, our dynamic work environment offers ample opportunities for professional growth through our SkillsHub learning platform and external training, making it an ideal place for Systems Engineers looking to advance their careers while contributing to meaningful projects.
