OneAdvanced Limited is seeking a senior ITSM professional to own the Incident, Problem and Change processes for customers, ensuring timely resolution and communication. You will drive root cause analysis, maintain Known Error databases, chair CAB, and report KPI trends to leadership.
The role requires ITIL Foundation and proven experience in ITSM governance, with strong stakeholder management, relationship building, and a proactive, service-oriented mindset.
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ITSM Incident, Problem & Change Leader employer: OneAdvanced Limited
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust sick pay, and comprehensive family leave policies. Located in Birmingham, our dynamic work environment offers ample opportunities for professional growth through our SkillsHub learning platform and external training, making it an ideal place for Systems Engineers looking to advance their careers while contributing to meaningful projects.
