At a Glance
- Tasks: Lead the transition of IT services, ensuring smooth operations and minimal disruption for key customers.
- Company: Join OneAdvanced, a leading tech company making a real difference in various sectors.
- Benefits: Enjoy 26 days holiday, robust sick pay, private medical insurance, and flexible benefits.
- Other info: Hybrid role with opportunities for career growth and continuous learning.
- Why this job: Be a key player in delivering innovative IT solutions and enhancing customer experiences.
- Qualifications: Strong experience in IT Service Management and proven success in complex transitions.
The predicted salary is between 54000 - 66000 £ per year.
Join OneAdvanced. We’re looking for a Senior Service Transition Manager to lead the successful transition of IT services for one of OneAdvanced’s highest-priority customers, while also supporting other key strategic accounts and programmes where needed. You’ll own the end-to-end transition process, ensuring new and changed services move smoothly into live operation with minimal disruption and maximum stability. From planning and governance through to testing, deployment, and operational readiness, you’ll make sure every transition is delivered to a consistently high standard. Working with enterprise-level accountability, you’ll apply OneAdvanced service transition frameworks and best practices to protect customer experience, ensure operational teams are fully prepared, and deliver stable live services from day one. This is a hybrid role based out of our York or Birmingham office, with the expectation that the successful candidate will attend the office weekly or monthly as required.
What You Will Do
- Lead the successful transition of IT services into live operation, ensuring services are fully tested, operationally ready, and delivered with minimal disruption for key customers.
- Own the full service transition lifecycle from initiation through to operational acceptance.
- Create and manage transition plans, timelines, dependencies, resources, and risk mitigation.
- Ensure testing, training, documentation, and support models are completed before go-live.
- Act as the senior transition lead for customers, building trusted stakeholder relationships and managing escalations.
- Drive governance, progress reporting, and adherence to service transition frameworks and ITIL best practices.
- Identify, manage, and resolve risks, issues, and service impacts throughout transition and Early Life Support.
- Own service acceptance criteria and act as the gatekeeper for live service handover into Operations.
- Lead knowledge transfer, operational readiness, and post-go-live reviews for continuous improvement.
- Collaborate across project, technical, operational, and supplier teams to deliver seamless transitions.
- Track KPIs and provide clear reporting on transition quality, readiness, and service performance.
What You Will Have
- Please note, applicants must have the legal right to work in the UK at the time of application.
- You’ll be a confident service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation.
- Strong experience in IT Service Management or Service Transition within a senior customer-facing role.
- Proven success delivering complex transitions across multiple customers or programmes.
- Good understanding of ITIL best practices, with ITIL and/or SIAM certification desirable.
- Confident leadership with the ability to challenge and influence stakeholders effectively.
- Strong risk management, problem-solving, and decision-making skills.
- Clear communication across technical and non-technical teams.
- Ability to work independently, manage priorities, and maintain high service quality.
- Flexibility to travel to customer sites when required.
What We Do For You
- Wellbeing that means something: 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical-history exclusions.
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if you ever need it.
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
- Access to external training and apprenticeships.
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
- Pennies from Heaven: donate the pennies from your pay check to help make a difference without lifting a finger.
- Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including ULEV car scheme with 1,000+ models, Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Senior Service Transition Manager in Birmingham employer: OneAdvanced Limited
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust sick pay, and comprehensive family leave policies. Located in Birmingham, our dynamic work environment offers ample opportunities for professional growth through our SkillsHub learning platform and external training, making it an ideal place for Systems Engineers looking to advance their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Transition Manager in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OneAdvanced Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OneAdvanced Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OneAdvanced Limited!
✨Direct Apply to OneAdvanced Limited
Let's not forget to apply directly through the OneAdvanced Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Transition Manager in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OneAdvanced Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OneAdvanced Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OneAdvanced Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
