At a Glance
- Tasks: Lead and develop a dynamic Sales Support team while enhancing customer satisfaction.
- Company: Join OneAdvanced, a leading software company driving innovation across various sectors.
- Benefits: Enjoy 20 days annual leave, personal growth programmes, and performance bonuses.
- Other info: Be part of a diverse team committed to creating meaningful change.
- Why this job: Make a real impact in a collaborative environment focused on personal and professional growth.
- Qualifications: Experience in sales support or operations with strong leadership and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Role Introduction
We areseekinga highly motivated, organized, and experienced individual to join our software company as a Sales Support Manager.
Reporting to the Head of Sales Operations, this role is pivotal in ensuring smooth sales operations, customer satisfaction, and driving team performance.
As a Sales Support Manager, you will provide strategic operational support to the sales team, troubleshoot customer issues across all accounts, and lead the Sales Support team to achieve exceptional customer and business experiences.
What You Will Do
- Team Leadership and Management
- Lead, manage, and develop the Sales Support team, providing guidance, coaching, and oversight to ensure the team meets its goals andobjectives.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Develop and implement strategies to improve team performance, customer satisfaction, and sales support activities.
- Oversee talent development, succession planning, and performance management for the team.
- Day-to-day workload and queue managementto ensureoptimalperformance and efficiency.
- Sales Support
- Provide expert support to customers across all commercial units, resolving complex queries and issues using our CRM and case management tools.
- Conduct root cause analysis of issues and offer recommendations for improvements to the Head of Sales Operations and other stakeholders.
- Personally handle and resolve complex cases, including escalations, demonstratingexpertiseand setting a high standard for the team.
- Sales Operations
- Assistin preparing sales proposals, quotes, and contracts, ensuring accuracy and adherence to company guidelines.
- Coordinate with cross-functional teams to ensure correct pricing and collateral usage.
- Develop andmaintainrelationships with key stakeholders across the organization to ensure alignment and effective collaboration.
- Process Improvement and Documentation
- Maintain and create process documentation to ensure that sales support processes are well-documented, up-to-date, and easily accessible to the team.
- Continuously review and improve process documentation to reflect changes in processes, procedures, and best practices.
- Identifyopportunities for process improvements and implement changes to increase efficiency and effectiveness.
- Sales Lead Management Oversight
- Oversee the follow-up on sales leads and inquiries across all customers, ensuring that the Sales Support team is correctlyallocatingleads to the Sales Team.
- Develop and implement strategies to improveinternal referralmanagement.
- Reporting and Insights
- Provide regular reporting and insights to the Head of Sales Operations on team performance, customer satisfaction, and sales support activities.
- Ensure the team meets or exceeds Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) andidentifyareas for improvement.
- Develop and track key performance indicators (KPIs) to measure team performance and customer satisfaction.
- Strategic Planning
- Collaborate with the Head of Sales Operations and other stakeholders to develop strategic plans for the Sales Support team.
- Identifyopportunities for growth andimprovement anddevelop plans to achieve these goals.
- What You Will Have
Requirements
- Proven experience in sales support, sales operations, or customer services, preferably in a software or technology company, withprovenexperience in a leadership or management role.
- Strong leadership and team management skills.
- Excellent organizational and prioritization skills.
- Strong attention to detail.
- Excellent communication and interpersonal skills.
- Proficiencyin CRM software (e. g., Salesforce) and Microsoft Office Suite.
- Experience with case management tools (e. g., Service Now).
- Customer-focused mindset with problem-solving abilities.
- Proactive and self-motivated with the ability to work independently and collaboratively.
- Commercial awareness and familiarity with software sales processes and terminology.
- Strategic thinking and planning skills, with the ability to develop and implement plans to achieve businessobjectives.
- What We Do For You
Wellbeingfocused –Ourpeopleareourgreatestassets, andensuringeveryonefeelstheirbestself tocometoworkisintegral.
Annual Leave –20daysofannualleave, pluspublicholidays
Employee Assistance Programme –Freeadvice, support, andconfidentialcounsellingavailable24/7.
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Online Learning Platform: Skills Hub!
- Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
- Life Insurance
- 3x annual salary
- Personal Accident Insurance
- providing cover in the event of serious injury/illness.
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Who We Are
At One Advanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company.
We deliver Saa S workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
One Advanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including One Advanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors.
Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas.
Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
- Learn more at www. oneadvanced. com
- #J-18808-Ljbffr
Sales Support Manager in Birmingham employer: OneAdvanced Limited
OneAdvanced Limited is an exceptional employer that fosters a dynamic and collaborative work culture in Birmingham, where employees are encouraged to thrive both personally and professionally. With a strong focus on mentorship and employee development, the Senior Credit Lead role offers unique opportunities for growth while enjoying the flexibility of a hybrid working model. Join us to be part of a team dedicated to financial excellence and impactful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Manager in Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Manager at OneAdvanced Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including OneAdvanced Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Manager in Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for OneAdvanced Limited:When writing your cover letter, make sure to tailor your message specifically for OneAdvanced Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at OneAdvanced Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show OneAdvanced Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show OneAdvanced Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with OneAdvanced Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
