OneAdvanced is seeking a proactive Service Desk Analyst to join our MSP environment in Birmingham. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers, providing 1st and 2nd line support within a shared support model.
You will log, classify, and prioritize requests, perform basic troubleshooting, and escalate complex issues while maintaining clear records. A keen willingness to learn and grow with senior guidance is essential.
#J-18808-Ljbffr
IT Service Desk Analyst — First‑Line Support Pro in Birmingham employer: OneAdvanced Limited
At OneAdvanced, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee wellbeing is evident through generous benefits such as 26 days of holiday, robust sick pay, and comprehensive family leave policies. Located in Birmingham, our dynamic work environment offers ample opportunities for professional growth through our SkillsHub learning platform and external training, making it an ideal place for Systems Engineers looking to advance their careers while contributing to meaningful projects.
