At a Glance
- Tasks: Lead operational strategy and enhance guest experiences across diverse properties.
- Company: Dynamic hospitality brand redefining modern lifestyle hotels.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for creativity and innovation.
- Why this job: Join us in creating memorable spaces and impactful guest experiences.
- Qualifications: 5+ years in hospitality operations with strong financial and leadership skills.
The predicted salary is between 60000 - 80000 € per year.
As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross‐functional teams, you will ensure that operations are agile, brand‐aligned, and future‐ready. The position is based full‐time at our London Bridge Head Office, with occasional property visits.
THE STAGE IS SET
The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere – and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given – great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. We're on an exciting journey – step on stage and play your part.
THE WORK IN YOUR HANDS
- Operational Strategy & Excellence
- Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence.
- Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance.
- Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding.
- Supplier & Contract Management
- Own group‐level supplier relationships, ensuring performance against SLAs and commercial targets.
- Lead strategic sourcing and tendering processes to optimise cost and quality.
- Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation.
- Ability to navigate and negotiate contracts.
- Revenue Growth & Commercial Impact
- Drive non‐room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey.
- Partner with Finance and Revenue teams to enhance profitability through data‐driven decision‐making, budgeting, and forecasting.
- Lead cost optimisation programmes without compromising brand or service standards.
- Guest Experience & Brand Integrity
- Champion a guest‐first culture, embedding brand values and service ethos across all touchpoints.
- Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio.
- Deliver actionable insights to improve guest satisfaction and investor value.
- Cross‐Functional Leadership
- Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development.
- Lead operational input into digital transformation, ESG initiatives, and systems implementation.
- Influence cross‐departmental projects to ensure operational feasibility and long‐term scalability.
- Stakeholder & Ownership Relations
- Serve as the primary operational contact for ownership groups, delivering transparent, data‐led reporting and strategic updates.
- Align property‐level goals with broader business objectives through collaboration with corporate teams.
THE FIRE YOU CARRY
Bachelor's degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous.
YOUR PROVEN TRACK
- Minimum 5 years' experience in hospitality operations.
- Proven track record of delivering profit‐enhancing results and operational transformation.
- Strong financial acumen and experience managing budgets, KPIs, and supplier contracts.
- Exceptional communication, stakeholder management, and strategic thinking skills.
- Comfortable working in a fast‐paced, high‐growth environment with regular travel.
WHAT WE LOOK FOR
We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Group Operations Manager in London employer: One80 Kitchen Lounge Restaurant
As a Group Operations Manager at our London Bridge Head Office, you will join a dynamic team dedicated to redefining the hospitality experience. We foster a vibrant work culture that encourages creativity and innovation, offering ample opportunities for professional growth and development. With a focus on operational excellence and guest satisfaction, you'll be part of an exciting journey that values your contributions and empowers you to make a meaningful impact in a unique and character-driven environment.
Contact Detail:
One80 Kitchen Lounge Restaurant Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can contribute to their mission and stand out as a candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Group Operations Manager role. Highlight your achievements in operational excellence and guest experience to show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our exciting journey.
We think you need these skills to ace Group Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Group Operations Manager role. Highlight your operational strategy experience and any relevant achievements in hospitality to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for creating memorable guest experiences and how you can contribute to our unique brand identity. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive commercial performance and operational excellence. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our journey!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Company Inside Out
Before your interview, dive deep into the company's values, mission, and recent developments. Understand their unique approach to hospitality and how they differentiate themselves in the market. This knowledge will help you align your answers with their vision and demonstrate your genuine interest.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experiences that highlight your ability to drive operational excellence and enhance guest experiences. Be ready to discuss how you've implemented scalable frameworks or improved profitability in previous roles, as this will resonate well with the interviewers.
✨Emphasise Cross-Functional Collaboration
Since the role involves working closely with various departments, be prepared to share instances where you've successfully collaborated with teams like Marketing, HR, or Finance. Highlight your communication skills and strategic thinking, as these are crucial for acting as a liaison between operations and other functions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking thoughtful questions about the company’s future direction, operational challenges, or guest experience initiatives. This not only shows your enthusiasm but also gives you a chance to assess if the company aligns with your career goals.
