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For Companies At a Glance
- Tasks: Lead the Locke Hotel's commercial strategy and enhance guest experiences.
- Company: Join a unique hotel brand redefining hospitality with character and intent.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Shape memorable guest experiences while driving financial success in a dynamic environment.
- Qualifications: 10+ years in hospitality leadership with strong revenue management skills.
- Other info: Opportunity to inspire a high-performing team and innovate in the London market.
The predicted salary is between 48000 - 72000 £ per year.
The General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
Commercial & Revenue Leadership
- Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage.
- Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimise distribution channels.
- Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market.
- Monitor market trends, competitor performance, and demand patterns to identify new revenue opportunities.
Operational Excellence & Guest Experience
- Ensure seamless daily operations, balancing efficiency with high service standards.
- Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation.
- Oversee guest satisfaction (NPS, online reviews, feedback), continuously improving service delivery.
- Implement cost control measures while maintaining a premium guest experience.
Food & Beverage Excellence
- Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction.
- Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market.
- Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables.
- Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality.
- Analyse F&B performance metrics (revenue per cover, average spend, labour %, GP, waste) and implement corrective actions where required.
Financial & P&L Accountability
- Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded.
- Drive cost efficiency across all departments while maintaining quality and service standards.
- Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
- Ensure compliance with all financial, legal, and regulatory requirements.
People Leadership & Performance Management
- Inspire, coach, and develop a high-performing leadership team across both properties.
- Champion a culture of accountability, empowerment, and continuous improvement.
- Lead workforce planning, ensuring the right talent, structure, and succession planning are in place.
- Foster a culture of engagement, retention, and professional development.
Stakeholder & Owner Relations
- Act as the primary point of contact for ownership groups, ensuring transparency and trust.
- Deliver clear, data-driven reports on performance, strategy, and key initiatives.
- Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives.
The Fire You Carry
- A bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences.
- Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations.
- Strong experience in managing multiple properties or large assets.
- Deep understanding of London’s corporate and leisure market.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
- Excellent leadership and people management skills, with a proven track record of developing high-performing teams.
- Advanced knowledge of revenue management strategies and dynamic pricing models.
- Strong analytical, decision-making, and problem-solving abilities.
- Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams.
- Ability to drive operational efficiency while maintaining high guest satisfaction levels.
- Strong communication and negotiation skills.
General Manager employer: One80 Kitchen Lounge Restaurant
Contact Detail:
One80 Kitchen Lounge Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join online groups. You never know who might have the inside scoop on that General Manager role at Locke!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've driven financial performance in the past.
✨Tip Number 3
Do your homework! Research Locke Hotel's brand values and recent developments. Tailor your conversation to show how your experience aligns with their vision of creating memorable guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Locke family. Let's make it happen!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your strategic leadership skills. We want to see how you've driven revenue growth and improved financial performance in your previous roles. Use specific examples to showcase your commercial acumen!
Focus on Guest Experience: Don’t forget to mention your commitment to enhancing guest experience! Share any initiatives you've led that improved service delivery or guest satisfaction. We’re all about creating memorable moments, so let us know how you’ve done that in the past.
Be Data-Driven: We love numbers! In your application, include any relevant metrics or data that demonstrate your success in managing P&L and driving operational efficiencies. This will show us that you have a strong financial acumen and can make informed decisions.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like ADR, occupancy rates, and P&L statements. Be ready to discuss how you've driven revenue growth in previous roles and how you plan to do the same at the Locke Hotel.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've inspired and developed high-performing teams. Think about specific challenges you've faced and how you fostered a culture of accountability and engagement among your staff.
✨Understand the Market
Familiarise yourself with London’s hospitality landscape. Research competitors and current market trends. Be prepared to discuss how you would leverage this knowledge to enhance guest experience and drive profitability at the Locke Hotel.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential operational challenges or guest service issues and how you would address them. This will showcase your strategic thinking and operational excellence.
