At a Glance
- Tasks: Lead guest services and ensure seamless experiences across our dual-branded hotel.
- Company: Join Edyn, Europe's leading lifestyle hospitality group with a focus on community and design.
- Benefits: Enjoy competitive salary, career progression, and exclusive hotel discounts.
- Other info: Flexible working hours and opportunities for personal growth within a fast-growing company.
- Why this job: Make a real impact on guest experiences in a dynamic and inclusive environment.
- Qualifications: Experience in hospitality management and a passion for exceptional guest service.
The predicted salary is between 30000 - 40000 £ per year.
Dual‑Branded Property - Hyatt Centric Hotel & Locke Aparthotel
Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience. Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place.
The Role
We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge. This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands. As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction.
What You’ll Do
- Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences
- Shape a warm, inclusive service culture that reflects Edyn’s values
- Recruit, train, coach, and develop a high‑performing front office team
- Ensure brand standards and operational procedures are embedded and consistently delivered
- Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams
- Proactively manage guest feedback, reviews, and service recovery
- Handle escalated guest concerns professionally and effectively
- Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures
- Manage scheduling, payroll costs, and departmental performance
- Act as a visible leader during peak periods and key guest touchpoints
What We’re Looking For
- Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment
- A natural leader who motivates teams through trust, clarity, and empathy
- Passion for guest experience and authentic hospitality
- Strong operational knowledge, including PMS systems – Opera Cloud and Mews
- Confident decision‑maker with excellent communication skills
- Flexibility to work a rotating schedule including weekends and holidays
Why Join Edyn
- Be part of a fast‑growing, forward‑thinking hospitality group
- Opportunities for career progression across Edyn’s European portfolio
- Learning and development support
- Competitive salary and benefits package
- Employee benefits and hotel discounts for Locke and Hyatt brands
Front Office Manager employer: One80 Kitchen Lounge Restaurant
Edyn is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As a Front Office Manager at our dual-branded property in Cambridge, you will lead a dedicated team in delivering outstanding guest experiences while enjoying competitive benefits, career progression opportunities, and the chance to be part of a dynamic hospitality group that values thoughtful design and genuine service.
Contact Details:
One80 Kitchen Lounge Restaurant Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Edyn or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you’ve created memorable moments for guests.
✨Tip Number 3
Be proactive! If you see a role you love on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on the radar.
✨Tip Number 4
Prepare for the unexpected! Think about common guest scenarios and how you’d handle them. Being ready to discuss real-life examples of service recovery will impress your interviewers.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest experience shine through! Share specific examples of how you've created memorable moments for guests in your previous roles. We want to see that you genuinely care about making people feel welcome.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant experience, especially in leading teams and managing operations in a hospitality setting. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Edyn!
How to prepare for a job interview at One80 Kitchen Lounge Restaurant
✨Know the Brands Inside Out
Before your interview, make sure you research both Hyatt Centric and Locke Aparthotel. Understand their unique offerings and how they cater to different guest experiences. This knowledge will help you demonstrate your passion for the brands and show how you can enhance their service culture.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your ability to foster trust and empathy within your team, as this aligns with Edyn's values.
✨Be Ready for Scenario Questions
Expect questions about handling guest feedback and escalated concerns. Think of specific instances where you've successfully managed difficult situations. This will showcase your problem-solving skills and your commitment to guest satisfaction, which is crucial for this role.
✨Demonstrate Operational Knowledge
Familiarise yourself with PMS systems like Opera Cloud and Mews, as well as operational procedures relevant to front office management. Being able to discuss these systems confidently will show that you're ready to hit the ground running and ensure seamless service across both brands.
